The Light Surgery

I have been using this surgery for several months and have had nothing but a positive experience so far. The reception team are super helpful and friendly, and the doctors seem knowledgeable and compassionate. There appears to be a number of negative reviews, so maybe I have just been lucky, but so far so good!

I’m genuinely considering changing this GP. I have had a bad experience since i started using them. I’ve had same symptoms since September and all they’ve done is pass me from one doctor to another constantly gaslighting me. No doctor has told me same thing since i started going there for same symptoms; if it’s not on google I’m sorry for you they won’t be able to help you. Another nasty thing they do is not upload blood results on time. In September i did a blood test that showed i had iron deficiency and it took them 3 weeks to upload that result and give me feedback! Last week i did 4 blood tests and they’ve uploaded only 3! I decided to book an appointment to discuss the blood tests and they booked me in for the next Tuesday which i won’t be available for so i called the receptionist regarding a change of appointment and used the opportunity to ask for the 4th blood test and she said she doesn’t know when they’ll upload the tests results in a very rude manner and the slammed the phone on me. It’s a very terrible experience and i believe this is the last time i’ll ever use them and i’m going to find another GP surgery to register at.

They have an insane set-up here, where they're religiously devoted to a digital appointment system called Patchs, which does not work. They demand that you use Patchs and refuse to provide any other way of making a GP appointment. I wouldn't be surprised to find out that someone there is financially benefiting from the Patchs system.

I moved to this surgery after having a terrible experience with another practice. They have been nothing but helpful and supportive for me and addressed all concerns and requests quickly. Patchs is sometimes a challenge but believe me it’s much worse at other surgeries where it can be closed for weeks at a time.

I cannot speak about the care provided, but the hoops this practice wants you to jump through just to book an appointment is ridiculous. The reception staff aren't helpful and refuse to take appointments by phone and the patches system is unnecessarily convoluted and complicated. DO NOT REGISTER HERE.