Dewsbury Argos (Inside Sainsbury's)

Order online a fan for collection at white rose store. When I got there I was told it was a ghost order and my money would be refunded. I needed the product urgently with the warm weather so I purchased one over the counter in store. However when I got it home a part was broken. I then rang customer service and explained everything, I was told my money would take up to 5 days, then was told to take the faulty product back to be replaced. Then… was told my first order was not a ghost order and that it was ready to collect. I find this service disgusting and not at all acceptable. I’m disabled which makes it difficult to get back down to the store anyway. Argus would not budge on anything I suggested and that they advise I speak to the store manager when I get to the store in question. ARGOS YOU RUINED MY DAY .. NOT HAPPY WITH YOUR UNPROFESSIONAL SERVICE 👎🏼

I had the pleasure of meeting a wonderful lady called Lisa at Dewsbury Argos, who gave me outstanding customer service. She definitely went the extra mile to answer my questions regarding a faulty product and without me asking and without me having the relevant details, used her own amazing detective skills to make sure I could contact the right department. And did all this with outstanding communication skills. This lady is an asset to Argos, can't recommend her highly enough. Best wishes Lisa! 👍

The 2 girls on the front today (1/12/25) at 15.30 refused to refund me for my faulty electrical item and argued with me in front of other customers because they are too lazy to process a simple refund i will never go back to this store again useless!

No problem in picking up on line orders, staff are very very friendly .

Very un helpfull staff especially the manger who has no respect for customers