John Lewis & Partners

Purchased from John Lewis and waited a week for delivery. When their delivery crew arrived on Monday they were full of attitude and simply didn't want to deliver the item because it was heavy and he had a sore wrist. They claimed there was insufficient room to manoeuvre and refused to deliver and install the wash tower. We had to follow-up with their shipping dept who refused to listen to anything we had to say, despite providing the dimensions of our access and hallway which was almost twice the width of the product being delivered. Long and short of it, we had to cancel the order with John Lewis because they flat out refused delivery. Ordered the item from another well known company yesterday which was delivered and installed today (Wednesday) with no issue and no fuss. Drivers today couldn't believe our delivery was refused by John Lewis. Will NEVER order from them again. I hope this serves as a warning to others. Hopefully they have enough ethics to post my review with video and photos. Hopefully they take action with their shipping dept, be it, in-house or contractors. Clearly delivery should never have been refused.

Unbelievable how Unbelievable unkept the cafe on the 4th floor. pretty much every table was full of cups and dining waste. The staff walked around and went back empty handed on 4 occasions while was there. people complaining about delays in food. There was no sign of management no sign of pride, zero engagement. Don't get me wrong I love shopping in John Lewis, I love to treat my wife and daughter. The reason we didn't eat was if the outside service was like a bomb had hit it I couldn't imagine what the food prep area was like. get a grip... I wouldn't have given any star but it was the lowest option available!!!

Through to Leeds John Lewis, went to top floor cafe. Nice selection of sandwichs . My wife and I had soup, this was great value and warming on a cold day. Latte and soup plus bread bun £9.40 Later on went back and had cream tea and coffee £8.75. Cafe very clean staff polite service good. Lovely store to look round, my wife also bought new dressing gown. Super quality and last for years. As always a nice experience to shop at John lewis

Not happy at all, as it feels like I've been misled and I am thoroughly disappointed with John Lewis's service. I'll be recommending that everyone I know stay away as the customer service isn't what it used to be. I purchased a TV using part cash and by claiming a couple of e-vouchers for John Lewis e-gift cards because the price was better than elsewhere and I wouldn't have claimed them for John Lewis if the TV hadn't been that price. They then cancelled and refunded to a gift card, then raised the price of the TV, which feels like they did this so that people would claim vouchers with them and then they'd have to spend them with John Lewis when they got refunded. Spoke to a customer service representative on the phone who said that they would be able to refund the gift card balance to cash (they had confirmed this several times) and told me to ring the gift card department to get this sorted (they gave me the number of a TV phone-in contest instead of their other department) and then I was told by another representative that they couldn't do this and that they wouldn't honour the price of the TV due to a 'pricing error'. I am currently escalating this, as I believe that the money should be refunded in cash, or that, ideally, the price should be honoured for the TV.

I bought a bosch speaker on 9 October. This was sent out on the 10 October and JL messaged me to say it was ready to collect. When I went to collect the speaker, I was told it had been recalled by JL. I spoke to customer services who advised it had been recalled due to a fault with the product and I would be refunded within 7 days. Since then I have found the item was not recalled by Bosch but was recalled by JL because they had mis-priced the speaker. Rather than being honest and saying this, they have tried to place the blame with the manufacturer and lied. I spoke to customer services again last Friday (nine days after ordering) because I still had not been refunded. Eventually they confirmed they had received the speaker back and my refund would now be processed but it may take some time because they have lots of other customers also waiting for a refund. How reassuring (not)!! It's now 12 days since I ordered from JL. I have never been in receipt of the item I ordered, they recalled it without informing me leading to a wasted journey to collect it. I have spend well over an hour on the phone and chat to them. They have repeatedly lied about what had happened and they are still witholding my money. I have been a loyal customer of JL for many years but will be shopping elsewhere in future. The trust has been broken.