Morrisons

For £33 a head, you'd expect it to be better. Food wasn't great. Staff were lovely. Drinks were reasonable. Bit of a gimmick cooking your own food but a good experience nonetheless.

I bought a bottle of milk here, and when I got home I realised it had already been opened. I tried to return it to Morrisons and spoke to three staff members. A man at the checkout told me to speak to the staff at the self-service area. I went to the lady there, but she frowned at me. Then I spoke to another lady, who was even worse. As soon as I said “Excuse me,” she immediately replied “I don’t know.” That was very rude. This is not the first time this has happened here. I will continue to complain about this to the shop manager.

So surprised that the customer service at Morrisons has dropped to this level. Both the cashier and the security were really unfriendly. I used to work at the Manchester Piccadilly Morrisons, and back then we were trained to smile and be welcoming. To be fair, the stuff here is still good, but the customer service was really disappointing.

The consequences of the company being hollowed out in terms of staff and some poor store design don't mesh well with being the only big supermarket in the city centre. Even early afternoon on a weekday you'll probably spend more time queuing than shopping,. The queues are so bad you could use it as the location for a British rom com with a couple having a meet cute whilst stood in the queue.

The new Kitchen Market has partially opened! Looks really good and there are free sample food you can try out! Super excited to have this opened in our local area🤩🤩