Austen & Blake Commercial Street, Leeds

Although my initial experience with the in store staff was fantastic, I’ve had no end of problem with the engagement ring. I bought the ring in June and the issues started when the ring was re-sized. Within 2 weeks of getting the ring back it snapped which meant it needed to be assessed and repaired (further 3-4 weeks). Two weeks after the ring was repaired, the claw failed which resulted in damage to the emerald. At this point, I was pretty adamant I wanted a refund. Sadly, It’s taken Austen & Black a month to give a partial refund (I’ve received £2500 of £3600) and I am yet to have a response regarding my request to return the wedding bands (costing a further £2350). It’s a really disappointing experience after a positive start in store. I just want an the whole debacle to come to an end and a refund given!

Perfect experience. We booked to choose our wedding rings and Charlotte who helped us was incredible. Approachable, knowledgeable and an easy laugh, she made our experience special with some fizz too! She cleaned my engagement ring and offered service prices and further details, I couldn't have asked for more ! Thanks so much Charlotte and Austin&Blake x

I had a fantastic experience at Austen & Blake! A special thank you to Fergus, who was absolutely great, he patiently answered all my questions and walked me through all the options that fit within my budget without any pressure. I also want to give a shout-out to Charlotte and the other lovely lady there (whose name I unfortunately didn't catch). They gave me some great input and really helped me choose between the options I had. Overall, an amazing team and experience. P.S. these guys have excellent taste in music!

I recently visited Austen & Blake in Leeds to hunt for an engagement ring, and I had a truly exceptional experience thanks to Charlotte, who was incredibly kind and genuinely helpful. I’m grateful for her assistance because she took the time to understand my preferences and budget, and explained all the necessary details about diamonds so I could make the right choice. Highly recommend Austen&Blake to anyone looking for a beautiful ring and a wonderful experience!

Brilliant experience at Austen Blake today with Fergus. So knowledgeable, patient and helpful. No pressure to buy there and then which was great as an engagement ring is a big decision. Fergus couldn’t have done more to help us - very kind and attentive. We’ll be back once we’ve picked between our top two favourites! Thank you