Shell

Toilet facilities were disgusting. My partner used the bathroom after one of your members of staff used it and said there was water and fecies all over the floor. Looks like the person did their business on the floor and tried to spray it away down the drain. Absolutely disgusting.

Stopped off here for a meal deal as the Morrison's garage further up the street was packed and we had been on the road for several hours already, not a very good selection of products sandwiches where out of date, very poor place indeed, we had to wait until we got to an M&S garage on the outskirts of York to get our lunch

The gentleman who works behind the till at this garage is consistently rude, obnoxious and I question why he is still employed. He lacks any form of social skills and should not be customer facing. Why, after seeing multiple reviews expressing the same level of dissatisfaction, do Shell feel it is acceptable to allow this to continue. He is representing the company and this is creating a terrible impression. I will never visit this garage again, I do not expect filling my car with fuel to be such a horrid experience. Disgraceful.

Popped in for a paper at 2.30ish 26th August and was faced down by an extremely rude man. Absolutely no customer service skills. I will avoid in future as don’t appreciate being spoken to in that way.

Was i for fuel just after 4pm on the 21st june You really need to teach that young lad some manors! He was very rude and abrupt..and i dont appreciate my receipt being thrown at mo.