Maidenhead Aquatics Tong

TERRIBLE. My 600l tank burst, I called maidenhead tong for a new tank and the sales person I spoke to said he had an aqua one horizon set (tank, stand, filter, light and heater) in stock. I reserved this tank on the phone so I could collect that evening after work. I arrived at maidenhead and paid £300 for the tank which clearly states on the box "WITH STAND" i arrived home and began unboxing and quickly realised there was no stand. I called maidenhead and they told me the stand is an extra £140!!! Now I have a tank on the floor with my fish in as I had no where else to put them. DON'T USE MAIDENHEAD AQUATICS!!! See the image I've attached for proof.

The facility was clean, and the fish appeared to be in good health. However, the staff displayed a lack of enthusiasm, and their knowledge of fish care was quite basic. Moreover, offering a more diverse selection of fish would have been beneficial, as the current offerings were limited to common species like goldfish and neon tetras. This is particularly disappointing given the location within Tong Garden Centre, which attracts a significant number of customers. A wider variety of exotic fish would have greatly enhanced the experience for customers.

Where to begin🌸 twice I have been I was assisted by a young lady named Kathryn. So very helpful and very knowledgeable really nice young lady 🌸🌸🌸thank you

Absolutely love Maidenhead, used them back in Bristol and was delighted to find one up here! As always all the staff are super lovely and so helpful and passionate about what they do!

My wife and I visited for plants for a natural tank, and left with a wealth of information. Kathryn really looked after us, her knowledge was unquestionable. Whilst we walked out with 1 plant, based purely on her service, we’ll be visiting again as a first choice. Very impressed. Tong used to be my last choice for aquatics, Kathryn has change that. I hope we got the name correct, we took it from the till receipt.