Calder Vets in Mirfield

Today I have received an Email: Calder Vets, Dewsbury have requested £22.00. Description: Anal glands by the vet on 22 Jan at Mirfield Appoitment was 5 days ago (no receipt was given), I have paid alredy £95 at the time of appoitment, and this was sent out of nowhere, I have paid this as I'm sick of fighting for every penny and apparently law is on their side... I'm not planning to go back there and I strongly advise to do the same if that's the way they are making their money

I had an extremely upsetting experience at this practice and will never return. During my cat’s appointment, he was wheezing and struggling. At the same time, I received an urgent call from my mother regarding a family emergency, which I briefly answered and immediately apologised for. Despite this, the vet became impatient and dismissive, telling me my cat was “being difficult” and even banging the scales down on his paw during weighing, which I found distressing and unacceptable. When I raised concerns about my cat’s breathing, I was told to “make a video” as if I were lying about his condition. Instead of listening to me as a worried pet owner, I was made to feel belittled and unsupported by the receptionist. Afterwards, I asked to speak with the vet again but was told she was in surgery. However, I then saw her outside the theatre shortly after, which left me feeling I had not been told the truth. This lack of honesty and compassion is completely unacceptable. The RCVS Code of Professional Conduct requires vets to prioritise animal welfare, treat clients with courtesy and respect, and communicate openly and honestly. None of these standards were met in my experience. Instead of empathy and reassurance during a stressful situation, I encountered rudeness, dishonesty, and a complete lack of emotional intelligence. As a responsible pet owner, I expect my concerns to be heard and my cat’s wellbeing to be treated as the top priority. Sadly, this practice failed on every level. I strongly advise other pet owners to think carefully before bringing their pets here and leaving them here unattended.

Fantastic practice and wonderful kind, caring staff. My dog is terrified of the vets and they treated her with understanding and compassion and she is not fearful now.

Seriously need to rethink your secretary. Less head teacher. More care. What an awful, plain old conversation. And jumping to conclusions as if im lioking for free advice. Im sorry for calling. Im sorry my dog has glass in his foot. And ill de register my pet. I'll go elsewhere. Nearly killed a relatives dog without the need to anyway. With a wrong diagnosis. You know. I was concerned about bringing him. Your secretary definitely just sealed the deal. Cheer up. Its the pet owners who are sad not you. Update. I rang animal trust, they were lovely, understanding and didn't just jump straight to tell me what they refuse to do "give advice over the phone" I was asking should I bring him in or not. I wasn't asking for free advice as you so quickly, and rudely presumed. Seriously need extra training. Its about the animals not you. Hes sorted now and no examination fee. DO NOT EVEN CONSIDER. GO TO ANIMAL TRUST at least you're not lining these guys pockets.

Very good service. But only open in week days.