Boots

This was my first visit to this store as we were in the town on a visit. It seems quite a small store compared to many Boots but it did have the basics such as perfume, hair and beauty products etc and a pharmacy. I was looking for some Boots 17 products but this was yet again another Boots which didn’t stock their own products 🤷‍♀️ There were a few customers in the store but most of them seemed to be stuck in a queue at the pharmacy. Not the worst Boots I’ve been in, but nothing special.

Fantastic Customer Service today from Lesley! Who despite being the only Assistant on the checkout, went to bother to look out the back for the moisturiser I wanted (that Boots have had the foresight to discontinue). Fortunately they had one left and thanks to Lesley it’s now mine. One very customer! 😃

Best pharmacy in Northallerton, staff go out of their way and deliver a great service always so helpful and understanding.. Thank you 🙏

Poor service, twice me and my partner booked for a malaria consultation appointment. 1st time no pharmacist on duty even tho I was sent reminders to not forget my appointment. 2nd time we turned up and told pharmacist was not in as her daughter was ill. Absolutely poor service...

My partner purchased some foundation this afternoon for me at your Northallerton shop. He thought he had picked up the correct shade. It wasn't until he walked outside into the natural light did he realise it was the wrong one so he walked straight back in. No other customer had been to the till after so went straight up to the guy on the checkout an explained his mistake. Your worker asked if he had the receipt knowing fine well just 20 seconds earlier he hadn't given him one. His response was " oh well, there's nothing I can do about it". My partner was a bit frustrated by this as its any easy mistake to make an walked straight back in to sort it.... he asked why he couldn't just print off the last transaction receipt which the worker stated he couldn't do. One of the worst lies... ( i use tills everyday ). This worker then decided to call for security who also protested there was nothing that could be done so was there going to be a problem here???!! Absolutely, well & truly DISGUSTED. The workers there need some serious training. Can you imagine if he had picked up a prescription an the contents were wrong but they couldn't be changed??? Take a look at your staff Boots Northallerton. What an absolute let down. No more shopping there for us.