Coral Windows & Conservatories - Leeds

Excellent Service from start to finish. Windows and doors fitted to a total of 4 family homes. Dave the salesman's wasn't pushy at all. In fact, he was as honest as possible. None of that 'let me phone my boss and see if we can get a bigger discount scam'. Paul the sales manager was very friendly and was open to discussing quotes from other suppliers and as promised, beat the like per like quotes. Stephen the installation manager on 2 of the projects was very helpful with any inquiries and kept on top of the work. The icing on the cake for us were the fitters themselves. Absolutely fantastic lads. Chris, Andy and Dave, very professional and courteous. Really respected your house and made sure that they didn't leave any mess behind. If they weren't happy with the way something looked, they recommended alternative solutions. Quality of the products installed and the 15-year guarantee made it an easy sale. Highly recommend Coral for your window and door needs.

Excellent from start to finish and here’s why we think this: 1. Gary, the salesperson, was professional, friendly and offered advice and suggestions. 2. The surveyor talked us through the fitting process and what to expect. 3. Andy and Chris the fitters, installed the windows, external door and patio doors with efficiency and good workmanship. They were polite and communicated with us throughout explaining what was happening. 4. Coral Windows asked for NO money to be paid until all the work was finished to our satisfaction. Any company that has this level of confidence in their products and staff gave us complete peace of mind when spending such a large amount of money.

I can't comment on the installation but the workers are really loud and disruptive with zero consideration for neighbours, the person I spoke from the office wasn't helpful.

Jason guided us through the options and supported us through the whole process. Coral offer a wide range and the customer experience is very good, when you call the customer service is always very helpful and they do come back to you right away. Very pleased with the quality and the fitting. I would recommend it.

Would I recommend Coral - No. Would I use them again - Definitely Not. In total, we have had two separate installations - a composite door and a bi-folding door and in both cases, we have had a number of repeat visits to address issues that followed because of poor installations. The last visit from Coral was to fix a door lock that took nearly a month for fix from the initial call because they were ordering a part (this was not great because it is our primary door to our garden and considering it's summer, it proved hugely frustrating). My heart sank when he arrived and did not have the part because of a mistake in paperwork when the call was logged. To add further misery, whilst the engineer was onsite, I asked him to review the composite door, that Coral had previously fitted. Since the installation of the door, we have had continuous issues with the rendering failing around the door frame and cracking. Despite a number of patched fixes, it had continued to be a source of pain for us. The reason for the rendering issue, we found, was that the composite door frame had not been correctly fitted. The loose movement in the door frame that was connected to the rendering, was the cause for it to weaken and crack; hence any fixes that we applied were pointless. The engineer was a credit to his company, and he rectified the issue for both bi-fold and composite door in a quick follow up visit, a few days later. The engineer even offered to address the rendering which was much appreciated. We did decline since we had already contracted someone to repaint and address the rendering around the whole house. You judge a company on its performance and their ability to address issues. It is important to note that in both installations, there were mistakes that easily could/should have been avoided. To Coral's credit, they will rectify any issues that follow, but from my personal experience, I will check any work more thoroughly and I will put my faith and trust in someone else next time.