Penistone Group Practice

I initially made an appt using the online system last year and found this to be a smooth process. However, since early November I have tried to get an appt using the online system, even completing 3 forms (2 of which I received reference numbers for) only to be told that these forms had not been received and to keep trying when I spoke to admin staff. Whenever I log into the website, the online system is closed or paused. How is this effective patient care.

Entered my second 'advice' form within a week this morning following ongoing chesty cough (I'm asthmatic) that was affecting my breathing. Received a text (& NHS App msg) an hour or so later asking me to make an appointment. Saw a Doctor later in the day. She said there was still no infection. Cough medicine it is then. Well impressed with the swift treatment. Thankyou.

I’ve been with Penistone Group Practice for a little while, and I honestly can’t praise them enough. I’ve never needed to use a GP service as much as I have this past year while navigating menopause, and throughout that time they have been consistently supportive, understanding and reassuring. What really stands out is how well organised and efficient the practice is. Their online/text service is excellent- being able to message through the website and get a quick, clear response has made such a difference, especially when you’re dealing with ongoing symptoms or concerns. Every interaction I’ve had has been friendly, professional and genuinely caring. They’ve made managing multiple ailments feel far less overwhelming, and my quality of life has improved because of the support I’ve received. I feel listened to and well looked after, which isn’t something everyone can say about their GP. A fantastic practice- efficient, approachable and truly patient-centred.

Excellent experience both with the new triage booking system and with the follow up appointment. Seamless process so much better than the system of old where you could be in an endless telephone queue. Dr Vas, very thorough and professional, all in all 5 star service and we are very lucky to have you. Thank you Penistone Group Practice.

Great service, seen promptly and on time for appointment with the doctor and follow up blood test. Staff were knowledgeable, professional and polite and listened to my problem. Easy to check in with the touch screen and plenty of seating in the waiting room. I was also kept up to date with the NHS app.