Penistone Post Office

After moving to Penistone and seeing the reviews here, I was a bit nervous to go to this post office. However, over the past two years I’ve been several times and have never had a problem. The staff are polite and helpful, and even when there is a big queue things clear quickly. Very useful to have in town.

Brilliant always efficient with my parcels, keep up the good work it’s very good

I think after 25 damning reviews, it is time to take a good look at what someone is doing to upset so many people. I am not in the habit of writing "bad" reviews; having been brought up with the old adage, "If you've got nothing good to say, say nothing" but I feel compelled to have my say. The woman who runs the P.O has never cracked a smile in the dozen or so times I have been in there since she took over from the last chap (who by the way, was very personable.) However, it was during my last visit I found things more disturbing. I am recently registered Partially Sighted and asked if I could get some help to photocopy some documents to send to the DWP. My request was met with a weary intake of breath and I was told that if another customer came in she would have to serve them instead. Bear in mind, the place was EMPTY and there was a second person on the counter at the time. Way to treat someone with a disability like a second class citizen! When I suggested she consult her staff handbook and review the section that refers The Equality Act 2010, she actually scoffed at me. I have tried to contact Customer Services, but to no avail. I intend to take the matter further and have spoken with the RNIB. Disgraceful treatment of a loyal customer of the original Post Office. I dread to think how she might treat someone elderly or infirm.

What awful staff! I went to collect a parcel with a legal form of ID - my marriage certificate (as my name is in the process of being changed) and they rejected it!!!! Petty staff saying that they are 'just following the rules' despite me being able to show that it's my parcel from my account and my LEGAL FORM OF ID. I will taking this complaint further! My response to your reply: I was not rude at all, I did not swear, I did not raise my voice, I spoke with reason to you about this situation that I only have my marriage certificate as my office ID currently until I have my name formally changed. Due to how your awful attitude was with me, I highly doubt even if I bought my actual marriage certificate today that would have made any difference! I have raised it with Evri and will come back with an email confirming that the would allow a marriage certificate! I have also lodged a formal complaint against you due to your awful behaviour and attitude!

Last time I’ll use this post office. Heartily fed up of being patronised and NEVER getting the help requested. I’m local to Penistone but I have since used the post office in Manchester centre which was a much nicer experience. Just not worth the effort.