Howdens - Rotherham Canklow

I had a terrible experience with Howdens after buying my kitchen in February. The designer, Patrick, measured my space incorrectly twice and ordered a 500mm cabinet and drawer instead of the 300mm size. I had to return the wrong items and buy the correct ones, yet I was charged nearly £300 extra for something that should have cost less as i was exchanging gor a smaller size. I was even told a refund had been issued, but nothing ever appeared. The final design delivered didn’t match the one I approved at payment, and when I raised this, I was made to feel at fault and told I’d need to pay again to fix their mistake. I was promised a refund that I didnt receive. I was originally assured that any issues would be easily resolved, but once I paid, the customer service completely changed. I received contradictory information, no accountability, and was left out of pocket. I chose Howdens over a cheaper DIY Kitchens quote expecting a smoother process, but the experience has been incredibly disappointing.

The only reason im giving 4 stars is because I didn't get to go ahead with their kitchens, but that was the fault of the fitter, not them (independent fitter constantly let me down and never showed in the end). Found them very helpful and Molly was fabulous at designing the kitchen; so friendly and polite and her communication was excellent.

Howdens Canklo – Complete Waste of Time Ignored enquiry: Sent request 8th August – no reply. Had to chase 28th August. Ridiculous pricing: Quote finally came back 2.5× higher than competitors. Unrealistic, uncompetitive and insulting to trade customers. Mixed messages: Another branch kept calling all month promising “deals,” yet Canklo quoted sky-high with no meaningful discounts applied. Team attitude: Very lax, “take it or leave it” mentality. Comes across like the team simply don’t care. Pointless process: Insisted we visit the showroom again despite us having done so many times before. Just more wasted time. Overall experience: Extremely poor communication, unrealistic pricing, and a dismissive approach. This branch is a complete waste of time — avoid.

Great service and delivery on time and designs up to scratch

I recently had the pleasure of working with the fantastic team at Howdens in Canklow, Rotherham, and I am compelled to share my exceptional experience. From the start, Jack stood out as a true gem – his dedication, knowledge, and helpfulness were second to none. Jack's guidance was invaluable; he went above and beyond to ensure I received personalized solutions tailored to my needs. His friendly demeanor and prompt responsiveness made the entire process a breeze. Jack's commitment to customer satisfaction sets a high standard for service. Beyond Jack's exceptional contributions, the entire team at Howdens deserves praise. Their collective professionalism and efficiency created a seamless experience. It's evident that customer satisfaction is a top priority for the entire team. I am truly grateful for the outstanding service provided by Jack and the rest of the team at Howdens, Canklow, Rotherham. If you're in search of a team that combines expertise with a genuine commitment to customer care, look no further than Howdens. Highly recommended!