Trade Centre UK

I bought an MG HS 2021 on 27/11/2025 from the Trade Centre. They were promised that any issues within one month would be repaired free of charge. Shockingly, within 3–4 miles of driving to home, a TPMS warning light appeared on the dashboard. I contacted the service centre, and they were given an appointment. From the next 11/12/2025, I also noticed hard gear changes (1st to 2nd and 2nd to 3rd). On the appointment day, I clearly explained all issues to the receptionist, and they were told to leave the car and wait for a call. After several hours, they were told the car was ready. The receptionist informed me that there was “no issue” with the gearbox and that the TPMS warning was simply cleared. When I spoke directly to the mechanic, he advised me to record a video as proof if the gear shifting problem happened again, which clearly shows they were unsure and had not properly fixed anything. — completely unprofessional. Within 3 miles of driving home, the same TPMS warning came back again. This clearly shows the problem was never fixed, only erased using an OBD scanner. I raised a complaint and was given another appointment on 15 January 2026. Once again, I explained everything in detail: TPMS fault, gear shifting issue, and dusty smell from the front demister. After keeping my car for hours, they again claimed no major issues, blamed the TPMS on an “electrical fault” (but did nothing to repair it), and said the dusty smell was because I don’t use the A/C enough. Once again, they simply cleared the warning. Unsurprisingly, the TPMS warning came back again on the same drive home. This is beyond frustrating. The service centre does not repair anything — they only erase dashboard warnings and send customers away. They clearly do not want to spend a single penny after selling the car, despite their promises. Their words mean nothing: “If there is any problem, come back, we will sort it out” — but they never do. Still i am facing the same issues after the two promised service gear shifting, TPMS error and dusty smell. This has been a terrible, stressful, and disappointing experience. Very poor workmanship, zero accountability, and extremely poor customer service. I deeply regret buying from Trade Centre and would strongly advise others to stay away. Poor. Poor. Poor. very, very poor service.

Me and my partner came to look for a new car due to unforeseen engine issues and when greeted by Morgan he was very attentive and polite nothing was too much of an ask from him and all in all gave great customer service and helped us secure the new car. We were passed on to Hope to deal with the dreaded payment but yet again very polite and chatty and was more than happy to answer any questions we had to help us seal the deal and again great customer service! Over all great experience from the pair and would definitely ask for them again in future, thankyou both for your help and service😆

Kayleigh was very polite, she helped me to find a car to suit my needs, and gave me some suggestions that i hadn’t previously thought of. I was introduced to Tom the manager, who was also very polite and helpful. All in all, a very daunting experience became a little more enjoyable, with a good outcome. Thank you.

Frankie was very helpful. Allowed us to have a look but was also close by if we needed help. Looked at two cars one had a possible brake issue so advised not to test drive. Test drove the other and all was good and agreed to purchase. Would definitely use again.

I had a fantastic experience at Trade Centre UK in Rotherham. Cars are very well looked after and affordable compared to other places. The staff were incredibly helpful, and I especially want to mention Kayleigh — she was patient, kind, and always had a warm smile. She made the whole process smooth and stress-free. Thank you for the great service! Highly recommended.