Veezu Sheffield

Absolutely terrible service. I pre-booked a 6-seater taxi more than a week in advance for a surprise family trip with our child and grandparents. On the day, I called around 20 minutes before the scheduled pickup to confirm the taxi would arrive, as we were travelling to the train station and had onward commitments. The person I spoke to said they would do “all they could” to get a 6-seater to us and added a note to my booking to say we would consider two cars if a 6-seater wasn’t available — despite the booking having been made over a week earlier. In the end, no vehicle arrived at all — no 6-seater, no car, nothing. When I tried to call back, there was no answer. I was absolutely furious. We had to order two Ubers at the last minute and nearly missed our train, setting off over 20 minutes later than planned. The level of customer service was disgraceful. It’s unacceptable that a company can cause so much stress on what was meant to be a carefully planned family day out. Thankfully, Uber got us there quickly and didn’t completely ruin the day, but I was left feeling extremely stressed, let down, angry, and frustrated. I have since deleted my account and removed the app. Based on my experience, if you want a reliable service, use Uber — not Veezu

Update ..Why do we need to complete a feed back form when they can see our issues on here ???. How can a fare be over a pound more to come home . No rush hour traffic . Both taxis took a far too long way round both ways . They should not be able to make up their own charges and travelling both ways the vehicles were cold . What happened to customer care . Uber also have bad reviews . Surely there must be other better taxi Companies in Sheffield .

One star for the friendly driver. But the service/app is a scam. It quotes you a price that's cheaper than Uber. And then later on they'll take a random amount extra out of your account. No method to contact them in order to query the extra charges except a webform which has been ignored. A pointless app at best, and a scam at worst. Will never use again. I'll stick to Uber in future, at least I know what I'll pay.

My driver turned up really quickly in a clean car, and got me straight to my destination. Then, amazingly he came to find me so that he could give me back £10 that I had accidentally given to him. I offered to share it with him as a thank you, but he declined. What an honourable thing to do.

You really let my elderly parents down. Driver arrived over 30 minutes late to take them to their medical appointment and then never came back to take them home. Very disappointing and such a poor performance on your part. Not a very nice way to treat elderly, vulnerable and disabled customers. You got one star because I couldn’t put no stars. To Veezu Sheffield - suggesting I complete a feedback form will not resolve the problem as it has already happened. This review IS feedback.