Haybrook lettings agents Sheffield (Lettings)

We have had to change estate agents as we feel that the one we have at present are not fulfilling there contractual obligations. We had Emily today and she has been professional knowledge and approachable and we are positive that she will sell our property

This review is to support Landlords wanting to use Haybrooks to let their property, I try and take time and effort to factually lay out experiences with companies and hope this supports decision making for those considering Haybrooks services in the future; Initially Haybrooks appeared to be a slick company, they opened up with a reasonable rental price for the area and quickly let the property. Communication was prompt and effective, thankfully little was required due to renovating before letting so all goods were new and the property was recently decorated. We first ran into issues when Haybrooks where they were required to do work on the property, or the tenants wished to have something replaced or checked. Responses could take over a week and Haybrooks team were often not answering to resolve these issues. Offering little assurance the tenants, they would contact myself and ask for things to be done having been ignored by Haybrooks or having been left without answers. There are a plethora of small frustrating problems to large and concerning issues that can be evidenced, here is a small sample below that we had; - A replacement dishwasher that was never ordered, took nearly 3 months to replace and they charged us without having done the work. We recovered the money and had to replace ourselves -They had to ask us if the tenants had moved out, and were not aware whether they were still in the property or not -Allowed the contract to lapse without reviewing, this ended with late payments (resolved) -Several late payments, longest being 8 days from the expected pay date -We have requested, with the most recent tenants, and what is contractually expected, that they complete onsite, in-person, checks on the property. They have been unable to send a single report or image back to me suggesting this work has been completed -Charging us for several services when changing tenants, stating it was done, not offering evidence, and much later only returning the money when I had requested review by the SpiceHart complaints team, who investigated and found the work not to have been completed -New smoke alarms were causing an issue, they would not go to view or sort them, these appear to be subsequently disconnected when I have gone to do other work in the property in the absence of a Haybrooks service manager Their care and attention is negligent at best. Their service team and managers do little to help and do not appear to communicate with each other. A good example of this is 6 months after the dishwasher issue, I was called to see if and when it was suitable to fit the dishwasher. This is 3 months after ringing and emailing them to return our money they had taken due to the work not having even been completed. They chronically say all the right things, but then offer no action. We have made multiple complaints to their branch managers and SpiceHart (their parent company) which ended with apologies, returned money and further promises. Again, the promises have not come to fruition. We have been told that these are caused by "staffing issues" and "they will perform the requested checks", but as aforementioned, they have not done as they have stated, and we have still had to pay the full fee for what they in particular have agreed throughout as inadequate services. (Emails sent to us and recorded conversations with SpiceHart complaints team). It has been more stressful dealing with Haybrooks than running the property myself. I am glad and genuinely relieved to have separated from them today as I feel that they have, since the start, only successfully managed to get tenants in quickly and frustratingly failed at every other management job and opportunity. On reflection, this is something you can pay a seperate company for without paying a monthly %. I’ve had a very poor experience with this service and their team. Their handling has been poor, unprofessional and not equitable to what I pay. I will continue to escalate my complaints. Landlords who care about their property and tenants’ wellbeing should avoid using Haybrooks.

Haybrook manage a flat that I'm the landlord of and NEVER answer the phone or answer emails. Repeatedly over 2 years they have done this and I'm still waiting for a new tenancy agreement to be completed for my tenant. Landlords can have a bad reputation - I wonder how much that can be linked back to estate agents who don't do their job, like Haybrook. Will be searching for a new estate agent to manage my property early 2026

I recently rented a property through Haybrooks and was assigned to Nicole who is very efficient, helpful and supportive. Any issues were solved promptly which is appreciated when moving is already stressful enough. Overall the service I received was very good.

Terrible Management As a fellow business owner, I do not like leaving negative reviews like this as I know how damaging they can be. However, I have been left with little choice as the lettings company barely acknowledges my existence, despite the fact I have been paying for a "fully managed" service for the past few years. I echo what many other reviewers have said. Nothing gets done unless you chase and chase. They have got me in trouble with my tenants and the local council for failing to manage the property as they should. Staff continually leave and there is never a hand-over it seems. Phones and emails are very rarely answered. I could go on but I have wasted far too much time with this company already. Suffice to say, if you are thinking of giving them your hard-earned money, I would seriously think again....