Norfolk Park Medical Practice

I cannot recommend Norfolk Park Medical Practice highly enough. Dr Gilroy is truly wonderful — she listens carefully, gives me her full attention as if I’m her only patient that day, and never makes me feel rushed. Any referral has been clearly explained and has been prompt. The reception staff are always friendly, knowledgeable, and efficient, making the whole process of booking and attending appointments smooth and stress-free. All the staff are friendly, welcoming and know what they're doing, from the ANP to the nurses taking bloods. Every time I’ve contacted the practice, my concerns have been addressed on the same day, which gives me so much peace of mind. I'm constantly intrigued when I hear that people in the UK have to wait days or weeks to be seen because I've always been seen on the same day I've contacted them. Waiting times are short when I arrive and the waiting area is clean and with comfortable chairs. The added bonus is the easily available parking, which makes visits even more convenient. A fantastic surgery providing excellent care!

I waited approximately one year for this appointment, and unfortunately the consultation itself lasted no more than one minute and thirty seconds. During this time, Dr Desai was blunt, did not acknowledge me appropriately, and did not make eye contact, instead remaining focused on her paperwork throughout the interaction. I did not feel listened to, respected, or properly assessed. As a healthcare professional myself, I found this manner of consultation particularly concerning and well below the standard of care and professionalism that patients should expect. Effective clinical care requires engagement, communication, and basic courtesy — all of which were lacking during this encounter. Given the excessive waiting time for the appointment, the extremely brief consultation, and the dismissive attitude displayed, the experience was both disappointing and distressing. I left feeling that my concerns had not been adequately heard or addressed. I will be writing a formal complaint to the ICB

Fantastic surgery, can not recommend them enough. All of the receptionists are kind and polite. The doctors here actually make you feel listened too and cared about. After moving to this area a while ago I was very worried about changing practices but I have had a better experience here than any other GP's!

Honestly the best GP practice I've ever experienced. I have multiple, and complex health issues and the staff are wonderful. Even the receptionists who don't know my history are always welcoming and helpful. Truly a great service.

The receptionists are friendly and helpful! Straight forward process for getting an appointment and usually seen on the same day (if it’s needed). Always received excellent care and support from all 3 doctors and nursing staff that I’ve seen; they make you feel that they all have time for you (despite being extremely busy I’m sure!). It's the best GP surgery I’ve visited and would recommend to anyone.