Walkley House Medical Centre

I registered here a few months ago after moving and every staff member I have dealt with has been incredibly helpful and considerate. The online triage service and repeat prescription requests work a lot better than other surgeries. There are waits for appointments but they are still providing a good service under difficult NHS pressures

Receptionist at Walkley was lovely and very accommodating in trying to get to a position to help. The GP at Stannington, on the other hand, was incredibly rude. After suffering severe symptoms, advice was needed on next steps and was told that I shouldn't have called as it's wasting time. It was a 3 minute call. Have some compassion and empathy for people you're speaking to - they are ill and not calling up for a chit chat, if they were they certainly wouldn't speak to you.

Terrible terrible surgery - avoid giving you an appointment at all costs, often don’t even ring to discuss condition with you. Simply get a different GP every time sending a text in response to your online forms. Can tell they don’t check medical history as I’ve had the same medication prescribed more than once, when I requested something different. Have to really fight to get seen or referred to relevant departments. Reception staff also rude and insulting - acting as if your issues are below them.

As a new patient moved up from Essex, I'm very impressed with the ease of registering with the Practice, the helpful reception staff and the speed of response to a request on the online platform. Many thanks!

Doctors default position in this surgery is that you are lying ir wrong. I have spent years trying to have chrinic problems dealt with only to be continuously fobbed off and made to feel like I'm bithering them about being ill. If going to this surgery make sure that if a doctor refuses you treatment that they write it in your records. It wasn't until i looked at my records I realised how dishonest the doctors at this surgery are about their decision making.