Screwfix Sheffield - Queens Road

I was very appreciative of the help I received today from Luke. He was friendly, informative and extremely helpful in trying to find the right thermostat for my boiler, even when it seemed I would have to shop elsewhere for it, he still looked things up for me. Anyway, in the end he did find one in the store that hopefully would be suitable. Thanks, Luke - great service.

I hate writing bad reviews but here is one. The lad with the neck and arm tattoos with brown hair had been overly cocky and arrogant brunnet lad. He has recommended a completely wrong item for my project. I needed a silicone but he recommended that a spray adhesive for carpets was “supposed” to do the job. At the time I thought “oh well he knows best” but after returning home and reading about the product online it turns out it will melt my materials I have been working with as the spray contained solvent plus it wouldn’t work with wood. Not only I had to drive there again to return the items (refund was without a hassle) but I wasted my time driving to the place when I could have spent that time doing my project. I am disappointed with his service and arrogant behaviour. I do not appreciate clapping after making a purchase too. Not sure if he makes commission or is hitting his sales targets but that was very rude and arrogant.

Our reviewer was a last minute shopper on Saturday 05-Nov and we must rate customer service here as 5-Stars. People make businesses, not the sign above the door and this team did their company proud. Nothing was too much trouble. Emily was so patient and extremely helpful, changing our online order for something else without any sign of impatience at the end of a busy day. Duty Manager Oscar also went the extra mile, resolving a stock issue on the computer, so our reviewer could take another item home when the computer said 'no'. Thank you Emily and Oscar at Screwfix, Queens Road, Sheffield.

Amazing place to get the right things and products for right work.

I love shopping with Screwfix. Staff are always helpful. You can buy with confidence knowing that if you don’t end up using something, you can return it. Even items bought a long time ago can be returned for store credit. Brilliant!