DFS Sheffield

Extremely Poor Delivery Service – Still No Sofa After Weeks I ordered a sofa from DFS [include order number if you want]. The delivery has failed twice: 1. First attempt – a large truck arrived, but the drivers couldn’t find parking and just left. 2. Second attempt – a van arrived, but the team couldn’t bring the sofa into the property. On both occasions, I was at home, ready to receive the delivery. The failures were entirely due to DFS’s own logistical issues, not mine. Now, weeks later, I still have no sofa and DFS is making the process unnecessarily difficult. I have requested a full refund as the item was never delivered, and I expect this to be resolved immediately. Very disappointed and will not be recommending DFS to anyone.

So disappointed. Spent over £2000 on new sofas and footstools and they can't even be bothered to put the ezglide on the legs properly. The filling on one of the sofas sofas isn't properly full so it is sagging already. Tried contacting customer service but they aren't bothered now they have my money. I would appreciate if the manger would contact me. Update - a company came out to glue the ezglides to the feet and will be back to refill the back... 25/6/22 - Our footstool has finally arrived but when we went to unpack it the footstool is completely the wrong colour (should be orange with dark legs) so now we have to wait another 10 weeks.

Gabrielle and the rest of the team were great in helping me choose everything for our home

A very pleasant experience all round. No pressure here, relaxed and comfortable atmosphere to browse through their displayed suites etc. Friendly and helpful sales team on hand to advise or make you a coffee. No hassle or pushiness

Unfortunately a very poor experience... My elderly parents visited the DFS Sheffield store and were very specific about their requirements for a sofa to fit their needs from a medical perspective. This meant ensuring that the height and other dimensions were amenable for them to comfortably reach the ground with their feet for correct lumbar support (due to osteoporosis issues). They tested the sofas (in store) and placed an order. Upon receiving a phone call to head into store and settle the remaining 90% balance, they were informed that the final product would differ to the listed dimensions on the DFS website due to the 'type of material and cushioning' which had been used to manufacture the sofa. This difference was over 7cm in height ~ c. 3 inches - something which I argued was an unacceptable delta and a significant difference to what they had assumed/wished to purchase. Upon contacting customer service, we were assured by a number of helpful representatives that reselection of a sofa would not be a problem and that the store manager would be in contact to arrange for such and rectify. Unfortunately, David (store manager at Sheffield), remained adamant that he was unwilling to do anything to help and that they were 'stuck' with what they had selected as this was deemed a 'bespoke order' - notwithstanding that this particular product is listed as a 'bestseller' on the website and was ordered in a "natural" colour scheme. It unfortunately became apparent that this approach was clearly an aggressive strategy to push through a sale on my elderly and unwell parents. Only upon speaking with me did David's stance change and he reluctantly agreed to cancel the sale. I have asked on a number of occasions for him to refund the sizable deposit on the grounds that the product differs to the intended order and, indeed, the listing on the website. He has ignored my requests and further correspondence. I had initially hoped we would find a solution to the problem with DFS and chose a different product but it is clear that this is no longer appropriate and I must therefore warn others of my experience with the company and more so through Sheffield store vis-a-vi 'after-sales' service and indeed the general conduct.