ScS Rotherham

Had previous dealings with this SCS store around 2 year ago and was really poor, this time thought we would try them again and since we was passing the store and I said we will call in as we needed a small arm chair for my grandparents to go at the side of his bed downstairs as he has fallen Ill. Walked into store had a look around and found something ideal, we was sat in the chair and all of a sudden a small lady Barged her way through myself and my partner with a coffee machine water container just looking at us without saying a word absolutely no reason why she couldn’t have just walked around us which we though was really bizarre. There was only one other person on the floor at this time sat at the front of the store on her phone on FaceTime to someone having a laugh and joke and make no attempt to talk to us this was around 5:30 on the 2/8/25. When the smaller returned she went straight to the woman on FaceTime and joined in with her instead of coming to us and asking if everything was okay or had any questions. We had to walk to the front of the store and it was like we was a inconvenience asking her questions around the chair, they stayed on FaceTime and it was a really frosty atmosphere and just couldn’t wait for us to get out of the store just plain rude towards us both, We just left. I have multiple sales reps through my business and if they were being like this in the showroom or with customers they wouldn’t be working for us as I’m sure if SCS knew they were being like this with customers they wouldn’t be in a customer service role. Really appalling and this is the 2nd time after my order being delayed by 2 month when we was promised it for a certain date last time and delivery driver dropping it coming in, not the service you want when your spending 5 grand with them. So overall bad experiences with this store and will never return. Area manager needs to look at the staffing in the store. Lady is pictured on the left as I couldn’t see her name tag

I purchased a Norbello corner sofa along with a 5-year guarantee. Shortly after the purchase, my home situation changed, and I needed to update the delivery address. I had to visit their Rotherham office three times, and each time I was told different requirements for changing the address. After finally resolving this, the sofa was delivered but without the protective kit that was included in my order. More importantly, the bottom of one section was cracked upon arrival. They promised to send someone to fix it, but I’m not sure how they will handle it, as my experience so far has been disappointing. I also have to visit their office again to collect the protective kit, as they refused to post it to me, causing more unnecessary inconvenience, time, and expense. Additionally, the quality of the sofa is not the same as the one I saw in the showroom. The moving part easily comes off its support, and the cushions are much softer than the display model, which makes it uncomfortable. Overall, I’m very disappointed with both the product and the service, and I would not purchase a sofa from them again. Update: After waiting for almost a month I still did not receive my care kit even though they promised me to send it to my address. Another issue is that after only a month of using sofa, one of the cushion foam soften too much so that when I sit on the sofa, I can feel the frame! it is very soft now. I am really tired of chasing them :(

Bought a sofa 2 years ago and had issues from about 6 months in, had a technician to come and see if the fault was manufacturing fault which it was, they repaired which failed and now have offered a refund of 60 % due to depreciation over 2 years which is a joke as the sofa is faulty, I then asked for the latest report from emmeria to send on to the furniture ombudsman and they sent me the report from another customer which had his name, address, telephone number, photos from inside his home and his signature, I have emailed several times asking for answers has to why this has happened and I am still waiting, they have made a serious GDPR which in the wrong hands could have been extremely bad for the persons who’s data was leaked

We chose our sofas at the great Eastern way showroom we were looked after by Pauline who was very helpful each time we went into the showroom nothing was to much for her to do lovely lady

The shop itself was wheelchair accessible with a lift, clean and tidy and the person we saw (so sorry I can’t remember her name) was lovely. The only reason it’s 4* instead of 5 is because of the lack of colours available for some sofas, as we fell in love with 2 different ones but neither had a colour we really liked.