B&Q Dearne Valley

I have been waiting for a call back from now 5 people, i have had an issue with the sofa I purchased and it has honestly been the worst experience ive ever had! The customer service from the seller is awful but b&q's has been even worse! The market place team have no idea what they are doing and I recommend staying clear of ordering through b&q when it comes to anything other then paint! Less then one star!

Went to see an electric living flame fire. No leaflets in the holder, run out. So seek the assistant any leaflets, no, can you show how the remote works changing colours, no remote! When you are spending near £800 you want to know a bit about it and exactly how the remote works it, not unreasonable, so total waste of time.

B&Q Dearne Valley - selling product they don't have! Checked product stock at 21.00 on 19-09-2025. 2 of product in stock. Paid for the product, click and collect using Gift Card. Received notification at 22.15 the product was out of stock and order cancelled. The refund to the Gift Card could take 14 days. Telephoned the branch. Spoke with deputy manager. Tough....that is how it is. Asked to transfer order to a neighbouring B&Q store that had 7 of the product in stock. Told no? In summary...B&Q Dearne Valley are selling product they don't have and holding onto your money for 14 days. Multiply that by several hundred people and you can earn a good rate of interest off other people's money. Disgraceful.

It's a huge DIY store that caters to the building trade too , they also have a lovely garden centre, along with a sizeable kitchen and bathroom display which you can fit yourself or have them professionally fitted, there seems everything from lawnmowers to painting and decorating and just About anything related to DIY or home improvement.

I ordered and paid for 4 doors to be delivered and even booked time off work specifically to receive the delivery. Only 3 of the 4 items delivered were correct the fourth was someone else's item, complete with their name and address clearly visible on the packaging. We immediately called the delivery company before the driver had even left the estate to try and resolve the issue. We were told, “I’ll email the depot.” When I asked why they couldn’t just call the driver directly, I was told “that’s not our policy” and that they “don’t have the driver’s number.” How does a delivery company not have contact details for their own drivers? As it stands, I am left with no resolution whatsoever, just a vague promise that someone will call me. We have a joiner booked in two days to fit the doors, and now we're stuck without the correct items. We also can’t take any more time off work, and even more concerningly, we now have someone else’s personal details, and they likely have ours. The customer service experience from both B&Q and DX has been shockingly poor and unhelpful. No sense of urgency, no real accountability, and no practical solution offered.