Hardisty Estate Agents - Skipton

We have had a great experience working with Joe on both the purchase of our new home and the sale of our previous home. He was extremely responsive, dealing with any queries efficiently and effectively. He kept us updated throughout the process and was a pleasure to deal with.

We recently used Dale Eddison to sell our home ( which they did in 6 days) I chose them as they were very on the ball immediately from the moment I got in contact. We had a very positive experience, special mention to Joe and Gemma, thank you so much for all your help, would definitely recommend.

Although Dale Eddison were enthusiastic about selling my house and it did sell for the asking price, I feel that the service once I was on their books didn't live up to expectations. Gemma in the Skipton office was a great asset to the team and was lovely, both on the phone and face to face and I feel deserves recognition. I was also very impressed with the photos that were taken of my house. Helen also seemed to completely 'get' my house and the fact that it had been adapted for wheelchair access and the buyers that needed targeting. Here are some examples of my more negative experiences: Initially I had a buyer for my house through Dale Eddison before it went live on the market, but had to put it on the market when they were no longer in a position to proceed. Once I had decided to put on the market it took days of chasing to get it live. The house was going to be empty the following week and I was keen to get viewings booked in before this happened. There was no urgency and when it did go on, errors in the listing meant it didn't come up in the correct search criteria which slowed it down more. I only had a few viewings, but chose to do these myself in order to get people to view quicker. Viewings by the state agents would have been a week later when my house would be empty. When calling the office it went to answer machine most of the time. I would leave messages never got a reply to these messages. In the end I stopped leaving messages and I just kept ringing until someone picked up. The people who bought my house said on the second viewing that they would be putting an offer in first thing the next day. I didn't get a call the next day from the estate agents, I was worried as I thought the estate agents would call as soon as the buyers had called. In the end I called just before they closed. I was told that an asking price offer had been put in earlier that day (the buyers told me they had called first thing) and my original buyers were now also in a position to proceed, yet I had to call to find out 7 hours later. My poor buyers were left worrying all day if I would accept their offer. When I needed a copy of the EPC, I emailed my sales negotiator. It took a week for her to get back to me despite emails and calls, she even emailed to let me know she would send it as soon as she could. I ended up popping into the office where Gemma emailed it straight away, days before the negotiator got back to me with a copy, a task that would have taken seconds. I wanted to keep a close eye on how the sale was progressing, especially as the previous buyers dragged their feet. I had to chase and although I was told Dale Eddison were keeping a close eye on things updates didn't happen and I had to chase them lots. Every sale in the chain was through Dale Eddison. I would chase weekly but it could be weeks before I got a response.

Excellent service from Joe and the team. The house sale was handled with efficiency and courtesy. I wholeheartedly recommend Hardisty’s.

Really nice people I dealt with. I could not fault anything they did to sell my House quickly. I’m glad I chose that company