Ash Hair Specialists

I almost didn't leave this review, as I’m aware of the impact 'negative' reviews can have on a business, and didn't want to be seen as complaining. However, I also believe it's important to be honest, so that businesses can improve and prospective clients see the whole picture, not just the moments of success. After moving into the area I needed a new hairdresser who could handle my hair, which is thick, textured & frizzy. It had been 4 months since visiting my previous hairdresser and I had been using mid-dark brown box dyes on my roots. After a Google search I chose Ash hairdressers, and booked a consultation with one of the senior stylists - who I chose based on the number of 5 star reviews they had from happy clients. After our meeting I felt confident I was in good hands so I booked my first appointment for a cut, roots touch up, foils, and kerastraight treatment. Unfortunately for me I didn’t get the result I had hoped for. The roots were darker than before, almost black (my stylist had consulted with another senior stylist on this so I trusted their choice), the cut appeared to be uneven (especially the sides where a thinning technique had been used, which my new stylist says is a mistake for my hair type), and the finish wasn’t great as it had been fluff-dried then straightened with straighteners rather than blow dried. A kerastraight treatment had been applied which I was told to leave on for 48 hours then wash out at home. I left the salon feeling uneasy about the result, and after feedback from friends I plucked up the courage to return later that day to share my concerns about the cut. I was led to a mirror in the salon where the stylist pointed out how in their opinion there was nothing wrong with it: I found this embarrassing as the salon was full, and people were listening. I was told to wait 48 hours until after washing the treatment out; if I still wasn’t happy I could return. On examining my hair at home later that night, I was dismayed with how it looked (see photos below). However, I followed instructions and waited 48 hours, when I washed the treatment out. You can see the result in the photo below: my hair looked worse at that point than it had before my appointment. I called the salon and spoke with the owner, to explain how unhappy I was with my hair and ask for a refund so I could pay to get it fixed elsewhere. He said it was unreasonable of me to expect a stylist to spend hours working on my hair for nothing; I said I thought it was unreasonable for me to spend hours of my life and £166 of my money only to end up looking and feeling worse than when I walked in. He then said I would have to give the original stylist a chance to put it right first as that was their policy; I declined as I’d lost confidence in the original stylist’s ability to handle my hair, and again was told I was being unreasonable. Eventually, after sharing photos of my hair and a lengthy email conversation, I was refunded the cost of the cut and the kerastraight treatment, but not the colour as they said as I had been using box dyes and that had caused problems (although my previous stylist achieved a great result even tho' I'd used box dyes). I accepted this in good faith, as by then I just wanted to put the experience behind me. If I may offer feedback, I feel the stylist concerned is lacking in experience with my hair type, and could benefit from further training. I feel the salon’s attitude to unsatisfied customers could improve, by making them feel safe to express their views and handling their concerns with dignity and discretion. I found the communications from the salon to be slanted towards defending their stylist rather than satisfying me, their customer. The salon owner could have offered to put my hair right himself, or offered me a full refund so that I could pay someone else to do it. I’ve since found a hairdresser who’s experienced with my kind of hair, and after one appointment she’s corrected the cut, lightened the black roots and I walked out looking and feeling good about my hair again.

All the staff and service are top-notch. I've been having my hair done here for years now and Adam has done an amazing job helping me get to a great place with my hair. Everyone's incredibly friendly and attentive to people's needs. I've never been happy with my curly hair and always struggled with maintenance and frizz. But now for the first time I genuinely love how my hair looks. Adam also helped me decide on putting some colour in my hair which I've always wanted to do. We've been gradually tweaking it to the point that I can't imagine not having the extra colour (red) in my hair now. Again, absolutely love it. Also a shout-out to Helena for doing a great job when she's stepped in to help with the colouring. Cannot recommend this salon highly enough ♥️

Adam is wonderful at what he does. I went for quite a re-style. It was clear he put a lot of work into my hair and I left with a huge smile. I usually swap hairdressers but I've finally found one I look forward to re-visiting. The salon is relaxed and welcoming. Thanks again Adam!

It was my first time at this salon, which is a really nice environment and Hannah was brilliant. She listened to what I wanted and also offered advice on my cut. She was very easy to chat to during my appointment and I was really pleased with my cut and finish. I'm only in the area temporarily but would definitely go back and book in with Hannah again 😊

Helena is AMAZING! my daughter had a hair disaster, at very short notice i rang Ash salon, and from start to finish dealt with this lovely young lady who couldn't be more polite, helpful and understanding of the situtation, briliant consultation and patch test done and she was booked in for the next morning (today) i could tell Helena had been thinking about it overnight to give my daughter the best results after a bleaching disaster, and even came up with a better solution on the day, she was professional and reassuring every step of the process, we cannot thank her enough for restoring my daughters confidence, she is a credit to the salon! THANKYOU AGAIN HELENA! see you again soon.