Crown Spa Hotel Scarborough by Compass Hospitality

We stayed at the Crown Spa Hotel for a couple of days this week. We had been re-directed by Carl at the Norbreck, a sister hotel which we'd been originally booked in at through Groupon when in actual fact the package we'd booked wasn't actually available. Thanks to Carl his help! The reception staff at The Crown quickly sorted us out when we arrived and we were booked into a lovely executive suite double room. They offered us the same deal we should have had which included bed, breakfast, an evening meal plus a bottle to go out meal. The staff were great, friendly and helpful. A big shout out especially to Miguel who looked after us throughout in the restaurant. Great guy with a fantastic work ethic. He's an asset to the hotel. All in all a really enjoyable pre-Christmas stay. We will return

If you want a good nights sleep, don’t stay here. The rooms are spacious and comfy however the noise on a night is ridiculous. You can hear every footstep above and every voice from surrounding rooms until all hours. We booked thinking we could get some well needed rest after a testing time and it ended up with us contemplating checking out early to get a decent night sleep.

The hotel is nice, but would be great with a little investment. It's needs a bit of a tidy up and refresh throughout. Paint, carpets etc. I found the staff to be all very polite and helpful, great service at the front desk. Our room was clean and tidy and reasonably equipped. There were holes in the duvet cover, but it didn't really bother me that much. The bath was fine, shower was okay. Only a little noise from others rooms so better than average. The spa area is nice but again, in need of some care in certain areas. The restaurant was okay. The service was good but the food below average. Drinks prices are very reasonable for a hotel. Location is very good. I found parking easily and it's a short walk into town or the beach. It's been a few years since I have stopped in Scarborough built I imagine that this is still one of the best hotels in the area. Poor from the hotel staff when the fire alarm went of at about 5:45am. No organisation or information, no one took any kind of leadership of the situation to tell guests what was happening and they didn't know how to switch the strobe lights off that were still flashing 30 minutes after the alarm had been silenced.

We stayed in a standard room which was surprisingly spacious and had a stunning sea view — really impressive for the price. Before arriving, I called about parking and although it was a bit tricky to get a word in, it was all sorted and organised for us, which was appreciated. Unfortunately, we didn’t get to use the spa as we were just too tired after travelling, but it looked lovely. The bed wasn’t the most comfortable for us, and the pillows were quite thin, which made it hard to get a good night’s sleep — though that might just come down to personal preference. Breakfast covered the basics but wasn’t overly impressive, and felt a little expensive for what was on offer. For a 4-star hotel, it definitely meets the mark in some areas but falls short in others. Overall though, we really enjoyed our stay — great value for money, lovely views, and we’d happily return if we’re visiting the area again.

We visited Crown Spa just for a spa day with lunch (not staying at the hotel) and from the moment we arrived until the time we left, we were treated so well. Pam, who gave us our massage, was absolutely lovely – professional, friendly, and genuinely interested in us. The spa facilities are beautiful, and we were lucky enough to have the fire and Ice experience to ourselves, which made it even more special. It was the perfect way to celebrate our anniversary. The lady on spa reception (unfortunately I didn’t catch her name as she had left before we went home) was also so lovely and couldn’t do enough for us. We had lunch too which was delicious All in all, it was a fantastic day – relaxing, welcoming, and memorable. We can’t wait to come back!