Poundland

I rarely write negative reviews, but my experience today was genuinely shocking and I feel I have to warn others. I went into the Poundland around 5:00 pm to buy a few basic household items. From the moment I walked in, the staff member on the till was extremely rude and aggressive. When I asked a simple question about whether they had more of an item in the back (politely, I might add), she snapped back with “If it’s not on the shelf then we ain’t got it, what do you think?” in a very hostile tone. No “sorry”, no “let me check”, nothing even remotely professional. Later when I went to pay, she threw my items across the counter instead of handing them to me, sighed loudly the whole time she was scanning, and when I said “thank you” she just stared at me with an annoyed expression and said “next” before I’d even picked up my bag. I’ve shopped at many Poundland stores over the years and the vast majority of staff are perfectly pleasant or at least neutral. This was by far the worst customer service I’ve ever received in any pound shop. I’m not expecting five-star luxury treatment – it’s Poundland – but basic politeness and not being openly rude to customers shouldn’t be too much to ask. Very disappointed and won’t be returning to this particular branch

Great value products, however one of the cashier's has a attitude issue and is very rude to customers I've been in a few times and have seen this happen on multiple occasions both towards myself or other customers at the self serve. How is this acceptable in the retail sector all it's going to do is effect business as people will go elsewhere.

you can watch your customers but the behaviour of yr staff is more like a police

Very rude cashier refused to give me allergy tablets I went to superdrug and got the same medicine and didn't even need to show my ID. ALWAYS RUDE! clearly that's why she works in retail great with clients!!!!!

Great store. Can get some really good deals here. They have also added self checkout stations to help with contactless shopping which is a brilliant addition to this store which is very well located on trinity. They do also have staff on the tills if you prefer to checkout that way. Staff are always polite and friendly. They have been and still are doing a great job throughout this pandemic. At busy times a staff member is keeping the number of shoppers in store quite low with staff on the door. Good sized store but only issue is that parking isn't very close by if you are disabled.