Premier Inn Wakefield South (M1, Jct39) hotel

Very friendly staff and excellent service, plus great value for money. The Premium room is well worth the small extra payment. It’s spacious, well decorated, clean and includes the faster internet. Plus a couple of mini Divine chocolate bars which is a nice touch. The heating control was easy to use and worked efficiently. You just need to leave the bathroom door open for a while to warm up the space. Great to have free parking, in a really handy location and nice and quiet too. In the morning the breakfast was excellent and the waitress was friendly, efficient and didn’t stop smiling despite not many people bothering with a please or thank you to her. For the first time in my life I accidentally left a small bag behind in my room containing valuables. The reception staff were so patient with my many phone calls about it. The manager was really kind in ensuring they were returned to me, saving me a 4hr+ round trip. As a solo traveller, especially, I can’t recommend them highly enough.

Great hotel with immaculate rooms that have recently been refurbished. No cutting corners on facilities here. Hair drier, coffee making, excellent TV. Quiet rooms and corridors and a superb breakfast on site with a pub next door. Liz and her colleagues were all incredibly friendly and helpful.

Stayed here for a couple of nights whilst visiting the area. We regularly stay in Premier Inns and this one is pretty good! Friendly staff on reception and a decent car park. Room was very clean and the new refurb look is great! However as others have mentioned the radiator kept waking us up as it keeps making a repeated dripping sound - we’re normally quite deep sleepers but this really got to us! The room without the radiator would have been so cold, so we had to use it. The bathroom, despite being really good-looking, is absolutely freezing!! There is a huge draught coming from the sink/toilet backing, which makes getting out of the shower a horrible experience, you can literally feel the wind blowing! Would overall recommend, but shame it still has faults even with an updated look.

Had a one night stay here last Friday. Room was very comfortable. No air conditioning but there was a pedestal fan in the room which was effective. The shower was amazing. Very comfortable bed. Excellent breakfast. All the staff we met (Jane, Sue and Tonia) were really friendly and helpful.

Tip for this hotel - DO nOt book Early-checkin, Take EAR PLUGs with you and DO nOt reoly on DISABLED PARKING. The entire check-in experience was unwelcoming. None of the staff smiled or tried to make us feel comfortable, whether it was the reception staff or the room attendants. It felt as though no one wanted to deal with guests. Although the receptionist did offer to take our luggage to the room, her demeanor clearly showed that they were overworked and not happy to assist for early-checkins. If I had known this in advance, I wouldn’t have arrived early and agreed to pay for the early check-in. There was also an issue with disabled parking. When we arrived, the handyman had parked his grey van (see attached picture) across two disabled bays, making them unusable for guests who actually needed them. I reported this to the reception, but the staff were too busy to even write it down. Instead, they suggested that disabled guests use the standard parking bays. I found this completely unacceptable. So, a warning that elderly or disabled guests that they may have to park further away and walk. To make matters worse, the walls in the hotel are very thin, and it was impossible to get a good night’s sleep. My room was next to a family with children who shouted and jumped on the bed until around 11 PM. While I understand that the thin walls may not be something the hotel can change, staff could at least ask guests to keep noise levels down to ensure everyone can enjoy their stay. Lastly, the overall attitude of the staff was very disappointing. When we arrived at the reception, one of the staff members even took a personal call on her mobile phone while my disabled friend was standing there waiting for the room key so he could use the toilet. The lack of attention and care shown by the staff was upsetting, and the entire experience left a bad impression. Their personal phones should be locked away during working hours Overall, my stay at this hotel was average. The staff’s attitude was cold and unwelcoming, and there was no effort to provide a positive guest experience. Smiling and being hospitable doesn’t cost anything, but it makes a huge difference.