Safegas

Great service - My boiler broke overnight, leaving me without hot water or central heating. I called and was able to get something to come out within a few hours. The fix took 10min, and as I had a service booked for a week later, the engineer did that whilst he was onsite. This company has continued to offer great service over the years I have been using them.

My parents paid Safegas on a monthly basis for boiler repairs and annual servicing for many years. Unfortunately they both passed away in summer and I had to cancel the contract as their banks account were frozen. I called to see if they could service the boiler before the house was sold and thought consideration of payments made for the last 8 months would be taken into account. Was told that this was not the case as contract was cancelled and I would need to pay in full. Not the service I would expect from a local company and in extremely difficult circumstances. Will never recommend them to anyone.

We have been with Safegas since 2005, we have never had any issues with this company at all. The quality of work when they replaced our boiler ( and relocated it) was second to none. We have emergency cover with safe gas, and although the prices have gone up, like everywhere else, we can usually guarantee that, in an emergency, the response time is very good. Dealing with them over the telephone is always a pleasant experience. We feel with have got to know a small number of the engineers who come to service our boiler, as it's often the same ones, which tells me that they are happy to work for the company, it also means we can have a bit of a catch up with them too,as well as being able to feel confident in their ability to do a "proper job" without having to stand over them. Very happy with the service we receive, as is my mum, who on our recommendation, also had a new boiler ( 2, actually, one in her old house) put in when she moved to another property, so that should tell you something. Well done Safe gas!😊 Long may you continue to serve ! ☺

Visit to fix domestic underfloor heating issue was arranged same day. I explained system needed electrical as well as plumbing assessment. Call out fee was described as being “£98”. Went downhill from there. Engineer arrived and spent 30 confused minutes not understanding the UFH system (Heatmiser). Explained he wasn’t qualified to fix electrics & left without fixing. Then when the office called to take payment (engineer got card details wrong), explained that cost was £98 plus VAT…VAT hadn’t been mentioned. Paid £117 for 30 minutes of wasted time. Won’t use again. Wouldn’t suggest using SafeGas for anything UFH related.

A company happy to leave two pensioners without hot water or central heating for four days due to their actions on a leaky boiler. The engineer was evidently more keen to clock off than to explain the situation properly and, when I rang to complain the person on the phone stated that it was illegal for the engineer to leave the boiler switched on - interesting that they don't consider deprivation of basic amenities against the law. Thank goodness it wasn't the dead of winter or they could have ended up worse than with a cold. Formal written complaint ignored - as if more should be expected of this shambles of a business.