Universal Garage Ltd

After buying our car from a Renault Main dealer we were aware that services could be carried by non Renault garages. After a service by our local garage they were unable to clear the display on the dashboard so nievely my wife rang Universal at Whitby to have it removed. The original quote was £32 - £50 + vat. We arranged to have it done and took the car in for 10am. After it was booked in we walked away and observed from a distance. The owner came out and moved the car to a different position, sat in it for 4 MINUTES then went back inside. No further attention was paid to the car. When I went to pay I was told it was £50.40 inc vat. I must confess I was not happy and said so only to be told its my garage and I will do what I want. Either pay or you won't get your car back. I was also told never to go there again even for warranty work. The Gentleman has a very aggressive attitude and because my wife booked the car we feel totally ripped off. Please be aware if you use this garage.

I am so disappointed in the service I received that one star seems too high. They had my car for 8 weeks and 1 day. They diagnosed the fault within a week but got the wrong part 3 times. For a Renault specialist, I find this a bit of a joke. They never gave me updates, it was always me chasing them. Elizabeth on reception is very abrupt (funnily enough, she's given the business 5* on Google reviews- bit biased). They then took it upon themselves to do the MOT, without informing me. I only found out by dropping by on the off chance they'd have an update for me. I asked them to call me BEFORE any work was carried out, yet carried out all of the MOT work without informing me. The price they gave me was over £100 more than Whitby Tyres & Exhaust which is on the same industrial estate. Take my advice, taking your car to Universal Garage really isn't worth the stress and hassle.

We were on holiday in Whitby and had tyre pressure issues. The reception staff and the mechanic were so kind and checked out the issue straightaway and gave us great help and reassurance. Highly recommended.

Was visiting Whitby for a short break when as we were preparing to leave, my car threw up a power steering fault. In the panic, we took the car to this garage in hope for any help we could get. With no hesitation, the gentleman at reception was quick to help us and we were able to set off back home with no problems in no time. Cannot thank you enough for your help, we really appreciate it!

Appalling service barely worthy of one star. Took my car to them with an engine problem. They informed me that the engine was fine and just needed oil in it. When I started the car it was incredibly noisy and blatantly obvious to anyone with a pair of ears that the car was not fine at all so I took it to another Renault garage where it had £1,400 worth of work done on it. They're also expensive on services too. Without doubt the most incompetent and unprofessional business I have ever dealt with.