ScS Barnsley

I've had my corner sofa delivered today the delivery team was a total joke hardly tried to fit the corner section through the door, made no attempt to fit two and three seater in said they would have to leave it in my garage they literally just dumped it in there. The garage door wouldn't even close. They assured me I could arrange for another team to come and collect them and I'd be able to choose another sofa. I phoned cortonwood wood store and the guy I spoke to was super unhelpful he could hear how upset I was but made no attempt to help me he basically said that the delivery team had lied and I couldn't return the sofas they were now my responsibility. He gave me the phone number for an upholsterer to come and dismantle them and put them together again in my living room this is going to cost me £400

What a wonderful experience! I visited this store this morning for a look at the stock of a three and a two seater settee.I was very impressed with the amount of choice,well displayed, all furniture clearly labelled with details i needed to know.I spoke to the store manager Baljeet,he was well informed and very helpful indeed.As I was only browsing, I had shortlisted two settees that I thought my husband would also like,Baljeet offered to email the details to me to share with my husband on my return home.There wasn't any hard sell and I felt totally in control. I was so thrilled with my selection, my husband and I returned to the store after confirming measurements and we made the purchase! To be delivered in time for Christmas, wonderful service, thank you.

I paid in full, up front, for a sofa from SCS Cortonwood, after clearly requesting a sofa, footstool and headrest. The manager confirmed this was fine and gave me a price which I believed included everything. I was also told the sofa would be collected before delivery to be “spray protected” — later I discovered this service hasn’t been offered for two years. They then tried telling me it had a different protection on it, because I was going to refuse delivery when I found out by the delivery driver it was not sprayed as promised. - This was also a lie. On delivery day, the sofa arrived without the footstool, the leg bolt was damaged so the sofa cannot even be used, and my brand-new laminate flooring was badly scratched by the delivery team. They admitted fault and took photos. When I went back to the store, the manager admitted I had asked for the footstool but claimed he “didn’t think I’d want it”, then went on to say they wasn’t any in his store ( they can be ordered) when all else failed and he had no more excuses he then tried to tell me I was confused. He was rude, dismissive, and refused to arrange a refund or even collect the faulty sofa. His response was simply: “take us to Trading Standards.” I was then left with no sofa, no footstool, and damaged flooring that I’ve only just paid a fortune to install. I’ve been mis-sold, lied to, and treated appallingly. However after phoning head office and explaining they did come to collect the sofa and I did receive a full refund a couple weeks later. Absolutely shocking service and dishonest sales tactics. I would strongly advise others to avoid this store. Worst customer service I’ve ever experienced.

You can't get to speak to anyone no after sales to help would never buy from scs again my settees are rubbish after 6 months they look as if we have had them years just 2 pensioners in the house

Great service received from a lady when looking for a new dining table and chairs. I told her what I was looking for and what I didn’t like. She found me very quickly exactly what I was looking for and even better it had gone into the sale a few hours earlier. Deal done!