B+B York

We have stayed at B+B York a few times over the years and, unfortunately, this visit may be our last. While the stay was generally fine, it’s often the small things that make the biggest difference—and this time the hotel fell short of expectations. To be clear, we have no major complaints. If you choose to stay here, you’ll likely enjoy your visit overall, as we have previously and as many positive reviews suggest. The hotel offers convenient parking, a good location and a tasty breakfast in a pleasant dining room. We arrived early. Although our room wasn’t ready—which is understandable—we were given a parking pass so we could head to the Christmas markets before returning later for check-in. Some hotels do accommodate early arrivals and most in our experience try to, but it wasn’t possible this time. Still, we were checked in shortly after 3 p.m. We upgraded to the executive suite for a special occasion, including attending the UK Snooker Championship final. The suite is spacious and generally well equipped, but a few issues stood out. Toiletries are no longer provided in the room; instead, guests must request them from reception. We hadn’t “forgotten” toiletries—we simply hadn’t packed them, as this is the first time in decades of travelling we’ve stayed somewhere without any. We understand the sustainability reasoning, but guests should be aware. Reception did supply what we needed. More concerning was the mould inside the shower toiletries holder—something we would be surprised to find in any room, let alone an executive suite. We hope this is cleaned or replaced promptly. One of the skylights also doesn’t close properly due to a missing latch, not ideal during a cold, wet and windy winter weekend. Breakfast was generally good, but I was surprised to be refused a simple substitution for a breakfast roll. Of the three fillings, I only liked one, and asked if a hash brown could be used instead. I was told this was only available for vegetarian breakfasts. For the prices guests pay, it felt unnecessarily petty not to accommodate such a basic request. Aside from that, the morning staff were friendly. Reception service was more disappointing. Instead of the warm welcome we’ve previously received, check-in felt abrupt and disinterested. Everyone has off days, of course, but it didn’t set a positive tone. Noise was also an issue. We were woken by loud banging around 6 a.m. on the first morning, seemingly from the room below. Perhaps we were unlucky, but it didn’t make for a restful stay. Ironically, our room on a previous visit in another part of the hotel was much quieter. Checkout echoed the lack of warmth at arrival. After dropping our keys in the box and leaving the parking pass, someone abruptly called “Room number?” with no “please,” “thank you” or “safe journey.” A simple farewell would have made a difference. We left feeling that we weren’t made to feel as welcome or valued as before, and agreed this may be our last stay at B+B York. With many excellent hotels across the city, we’ll be exploring alternatives. If B+B York reads this, we hope the feedback is taken in a constructive spirit. As returning guests, we are loyal and easy-going, and rarely complain. But small gestures and attention to detail matter, and on this visit, the hotel fell short.

Hi. Me and my brother stayed here last night. It is a lovely place to stay and the location is perfect! When we arrived at 1pm and check in is at 3pm, no problem. We asked if we could store a few things and were told, I prefer if you don't by staff. I did not get his name but he was on the front desk. We did not find him welcoming, friendly or warm in any way. When we returned later the lady who was on the front desk was the opposite. She was great, helpful and very welcoming and warm. The breakfast was great and the staff who served us were lovely! I was also shocked to be charged to park our car. Thanks for a pleasant stay.

I stayed here 2 nights in mid June this year (2025). I had a car and parking was readily available. The room was comfortable and clean in a quiet street. The staff were quite friendly. The breakfast was excellent. Many choices available made to order (I had eggs Benedict) with excellent coffee, juices etc. It was about a 10-15 minute walk to the city center. Only negative comment I have is that if you have a heavy bag try to make sure you’re not in the second floor. Overall very satisfied.

A wonderful stay. Will definitely go again as it was convenient shops and the minster. It had a ramp on the outside which took you to the bedroom wish was nice although the bed was on the small side and quite high. The breakfast was good but it could have done with a few more fruits and muesli type, continental style breakfast.

Very bad experience. We were running a bit late and called them to let them know, the lady on the phone was very angry, treating us very bad, saying to rush. When we got there, the same lady was in reception, still very angry for us getting a little bit later. She told us we had to contact them to let them know we are coming with a dog even if we did selected on the booking. This is not the problem, we understood they their policy, the whole problem was her attitude, very rude! We checked in, and the next morning at breakfast same lady, not even saying hello, just rude again. When we try to leave they told us about paying extra for the dog and car park. On the website it s not a price for the car park, it says a random number and nobody at the reception tells you about the price. Again not a problem about their prices and the fact they want to charge you, the problem was nobody telling you about it, they just surprise you when you try to leave and they start shouting at you to pay. Need to check on that lady at reception because she was one of the rudest person we ever met. But big thank you for the 2 girls in the restaurant, they were very nice and friendly, brought the dog food and water. very good customer service only from those 2, the only good part of this stay!