NatWest York City Centre

Trying to talk to a person is shocking on hold can't talk to a local branch on hold 10 minutes then phone disconnected. Can nobody speak to anyone a five minute question take an hour. Live chat is not a person so again doesn't work. Good bank generally but contacting shocking service

Absolutely appalling never been spoke to like that anywhere, was told to watch my attitude when I requested a withdrawal, turns out they’ve given my money to a debt collection agency but they’ve no idea which one?! Will be reporting to the ombudsman

I have recently had two bereavements within 4 days of each other, my head was a mess but coming into the bank the staff were gentle & understanding straight away. They were sensitive & dealt with me quickly & offered to help me where they could. I also received a most beautiful bouquet of flowers which they had secretly dashed out for! I got hugs & it meant the world at such a traumatic time

Am trying to get back the deeds for my house which were taken as security for an overdraft acc. with a business acc. I had with them. They denied that I ever had an acc. with them even though I gave the account number. I sent another letter along with a page out of the paying in book for the acc. which had all the details of the acc.. I have heard nothing from them since so I contacted the head office complaints depot with the same details but no response either. It looks like a solicitor involvement which I would have preferred not to do but what else can I do. I would have given a lower score but one star is the lowest I could award. Disgusted.

Unhelpful banking & snobby staff that lie! - Our local branch had recently been closed down so we visited the York City Centre branch to discuss opening a couple of saving accounts one been a joint account which according to their telephone banking service we had to open in branch due to needing a couple of physical signatures from both parties involved. Upon visiting the branch we approached (or should I say interrupted) 3 members of staff who were just stood around talking and weren't serving anyone. After somewhere over 30 awkward seconds of waiting for one of them to acknowledge us one of the staff reluctantly turned to deal with us. We explained what we wanted to do & what we'd been told by their telephone banking service to be told that they were too busy to deal with that request and we'd have to arrange an appointment (the bank was empty and there were 5 members of staff in view and at the time no one was serving anyone). We explained that we had tried to book an appointment online however according to their online website there were slots available but we couldn't select or get confirmation of an appointment. Upon hearing this the women just looked down her nose at us as if we were lying (I didn't take the name of this woman however she was quite old, had short dark hair and came across a bit uptight). We then said we'd just leave it to which this woman just said fine and turned to get back to her conversation with her colleagues. As we were there we went to one of the cashiers to draw out some money to then be asked about our mortgage (clearly wanting to try and sell us their products) and that someone would be able to talk us through our options while we were there - so no time to discuss savings that cost them money however quite happy and available to discuss us moving our mortgage to them to make money. So in summary; staff stood around doing nothing but gossiping with each other, staff lying to us and talking to us like something on the bottom of their shoe. We've banked with Natwest for over 15 years... And quite frankly I'm disgusted by this individual representative from their branch today. Well here's your well deserved 1 star Natwest, 1 Market St, York YO1 8SR you earned it... I'd bet as well that the account we wanted to set-up wouldn't have taken more than 10 minutes to do.