Blossom Cosmetic Clinic

I was fitted with Invisalign clear aligners & following the successful conclusion of this process I had composite bonding applied to some of my teeth. Every stage of the procedures was explained to me & I felt that an outcome that I would be satisfied with was as important to the dentist (Dr Jappy Sond) as it was to me. All the staff are welcoming & friendly & I would recommend the clinic, you will be well looked after.

Dreadful advice I had Invisalign 12 years ago and have enjoyed very straight teeth ever since. However my upper fixed retainer has failed and a couple of my top teeth have moved slightly, but nothing drastic or visible to anyone else but me. The clinic assess me and determined the only way to resolve this was to break and realign my jaw. They felt that using Invisalign to realign my teeth and gently move them back again was too risky since I’d had it done once before. To put this into perspective, I attach a picture of my teeth now. Wholly unrealistic advice on unnecessary major treatment. Went to orthokind instead who gave me a more realistic assessment of the very minor work I need, and my course of retainers to straighten my top teeth starts next month.

Having had several thousand pounds worth of Invisalign treatment with James a few years ago and been happy with the results, I subsequently moved my regular dentistry appointments to the practice and committed to a monthly plan at a cost of £264 per year. My package included two annual dental appointments and two hygiene appointments, which I’ve booked consistently since, 6 months ahead. My two star review relates to the numerous short notice appointment cancellations I’ve experienced, since starting the plan, and more specifically, the appalling attitude of Amy Eadie, the practice manager. When my most recent appointment was cancelled, yet again, at the end of October, I decided that I had no option but to find another practice who I could rely on to not regularly cancel and not imply they were doing me a favour by offering to reschedule. After all, I was paying for a service with an expected customer service standard and it wasn’t being delivered. Having since contacted the practice to express my dissatisfaction with their service and subsequently registering my dental care with York Dental Suite, I had to wait almost a week for Amy to bother to reply to my numerous messages. When she finally did, she advised me that, “she doesn’t return phone calls because she’s too busy running two practices.” Customer service and patient satisfaction clearly aren’t two of her priorities! We’ve since exchanged a number of emails, in my attempt to get a refund, and her attitude and professionalism has been consistently appalling. I really couldn’t justify giving this practice any more of my loyalty or money and I’m sadly out of pocket having had my £132 refund request for my last 6 monthly payments with no appointments rudely denied. I felt obliged to leave this review so that others are aware of the standards and attitude I’ve experienced from the practice manager.

I had an exceptionally positive experience Dr J Sond from the outset calm and professional manner immediately put me at ease, took the time to explain each step of the procedure clearly and demonstrated great care and precision throughout. The entire team was courteous, supportive, and highly efficient. I felt thoroughly reassured and well looked after. I would not hesitate to recommend their services. Thank you 🤩

Jess was absolutely amazing, she explained everything I had questions about and regularly checked in to see if I was still comfortable during my cleaning. Genuinely so kind and supportive! Thanks so much!