Decathlon

Visited the bike repair shop and the level of help and support from Stefan was off the scale in a good way. He quickly both identified the problem and resolved it and also gave some great advice. Fantastic customer service.

I found Alex and Bogdan very helpful. Both knowledgeable and offered good advice. Thank you guys. It was a very pleasant visit

I took my bike I thought both brakes were broken and I was thinking im going to pay up to £30 I’ve shown my bike to Stephen he fixed it in less than a minute and it was a very minor issue I was very impressed and he refused to charge me anything because it was a quick repair and told me that the brakes are not broken Im glad I’ve met an honest and genuine person For sure will go back and thank you Stephen

5 Stars Customer Service from Bogdan at Decathlon Sheffield! Bogdan went Above & Beyond to help me. Incredible CX for me and such patience and kindness. If and when I pass by Sheffield which is 120 miles away from me. I will definitely come to say thank you again this time in person. I had been looking for these specific shorts in France, online and in the UK. They were very popular and running out of stock. In fact the last pair of my size was with Bogdan at the Sheffield store. I could not drive 120 miles and back to get them but Bogdan was able to get them transferred to a Decathlon near me and I was able to pick them up. I am truly delighted and very thankful for Bogdan’s kindness and help. By the way the shorts are a great fit and of strong quality. But beyond the product it really was Bogdan that made all the difference for me! Thank you again!

Shaun was proactive in approaching me as I walked into the store. He was very helpful and professional took all my details and information to pass on to the bike service team. Later when I came to collect my bike, he again stopped what he was doing after spotting me struggling with the checkout. He politely and clearly helped me to understand what I needed to do. Shaun is a valuable member of the team ensuring that customers like me keep coming back. I was also very happy with my bike service including free labour to replace a couple of worn out parts. The technician again was friendly and helpful. He carefully explained what he had done and why.