H&M

I visited the Fargate H&M store with 2 young children on Friday 27th December between 1600pm-1645pm. I brought a lot of items on the 3rd floor (children’s) worth over £100 in the sale. The till was open but the sales assistant Olivia told me it was closed and to go down to the tills on the ground floor. There were no baskets and holding all these items and going in the lift potentially setting off the tag alarms or holding my 2 childrens hands on an escalator with many clothing items in hand were options I was not happy with. So I asked Olivia if she could please get me a basket from the floor below so that I could take these down. Olivia dissappeared off, I could see her standing around for a few minutes in the floor below. After 10 minutes of waiting and no sign of her return, I had no choice but to grab all 20 odd items of clothes and get in the lift. I saw Olivia again on the ground floor, no basket in sight. Clearly surprised when I caught her with no intention to help me and no apology for leaving me upstairs waiting for 10 minutes while she pretended to be doing something downstairs. She was just so unhelpful, and workshy with absolutely no initiative to help when she could see a customer needing assistance. It is shop assistants like her that will make online shopping the only way to buy clothes and close down the high street due to reduced footfall. A discussion with her might be all that is needed and some baskets on every floor.

It's always a great service there, and whatever you buy online, what's shown on a photo, it's exactly what you get. Good quality with reasonable price. Beautiful coffee cups with saucers are amazing and competitive prices.

Something odd about the layout of this store but staff always super nice

I have shopped at this store ever since I’ve moved for university, never had a problem up until recently, there is a rude woman who works there who is of black descent who is extremely unprofessional, rude and uppity. I am a woman of colour myself and I have never been made to feel so embarrassed everytime I come to the store she looks through her glasses as if I’m a shop lifter, absolutely disgusting. Having worked in customer service myself for 11 years I have never come across a person with her appalling attitude. She has done this far too many times infront of my friends, and even a family member who actually pointed her attitude out to me. If you don’t like customers don’t work in customer service. I will now be shopping strictly at the moor store.

Good quality items when you can find the right size. Not much variety in the toddler section it's all a bit hugely piggldy. There are so much lovely things online i wish they had more in store. I had to go round the store 3 times because some of the toddler sizes were in a different place to the toddler section and i keot missing things. I think all sizes up until 36 months should be in one place. Then 3+ should be else where.