ZARA

The staff in the changing rooms were so rude and when I was inside the just come in and open the curtains while your changing in there, or peek inside. I find the really inappropriate! I am very upset with this childish and rude behaviour! I am not willing to come here again. They are such show offs with some cheap things. Also in the changing rooms they tell you to hurry up. I will take as long as I would like to get changed. That's the whole point of a changing room, it's so you can try things on and see if you like it or not. Not being hurried and told to get out. Manager, you need to have a serious word will your workers and teach them how to behave to costumers and be polite.

Massive shop with a great selection of clothes, saw something I liked and had it in had but had to dash to meet family so left it where I was stood on a table. Went back a hour later and asked a lady who worked there to help me find it and she helped me around the shop to see if we could see them again and I found the shorts, great customer service. Shop was clean and well organised even on a busy Saturday

Very disappointing experience at Zara Meadowhall today. I was already at the self-checkout around 5:55 pm, before the 6 pm closing time, when a security guard shouted at us repeatedly to leave the store. His behaviour was rude, dominant, and completely unprofessional, causing unnecessary embarrassment in front of other customers. There is no excuse for shouting at customers. I hope management addresses this and improves staff conduct.

I visited the Zara store in Meadowhall to return an online order. I wasn’t sure which QR code to scan at the self-service return machine, so I approached a staff member for help. Unfortunately, the staff member at the counter seemed irritated that I asked and didn’t even let me finish my sentence , she just pointed at the self-service machine and said, “It’s just over there,” with a rude expression , I said i know that , and tried explaining again which she totally ignored and just assumed I didn’t know how to use the machine. She called over a colleague who was also dismissive and didn���t listen to what I was asking. Instead of simply clarifying which QR code to use, she abruptly said she would process the return at the till. The whole interaction felt rude and unhelpful, which really ruined my shopping experience. I expected a more courteous and attentive level of customer service.

Experienced rude customer service whilst shopping today. Tried on a jumper in front of one of the mirrors over my t shirt. I had witnessed many customers in the shop do the same during this time and not one shop assistant stopped them. I was approached by a lady who worked there who sharply told me it was inappropriate to be trying on the jumper outside of the changing rooms. I had witnessed a man take his top off to try on another top in the store and not one worker made a comment. I wouldn’t have minded her saying it if it wasn’t said in a condescending rude tone and if other customers were also being told the same.