JD Sports

Had the worse customer service experience in JD Bradford. Waited over 10 mins for shoes and the staff nicely chit chatting instead of serving the customer. Once highlighted the employee keeps sayings is not him and don’t blame him. When he takes the shoes from another work doesn’t have the brains to think that a customer is waiting. Then manager gets involved and confronting me to clam down and apologising for the inconvenience. I said before I was clam and your works have no curtesy to say sorry even. Manager offered 10% off for the mishap. Teach your staff customer service what’s the point of selling shoes otherwise. Same guy took us to the counter and inform to give 10%. Yet again cashier ask billed for the original price, when informed your manager informed. Asking us the reason. How stupid?? Poor customer service only.

Extremely disappointing experience at JD Sports Bradford Foster Square. Waited over 30 minutes just to pay at the till — absolutely ridiculous. The store was clearly understaffed and very poorly managed. No sense of urgency or customer service. If you value your time, you’re better off ordering online. I definitely won’t be visiting this branch again. AVOID

Horrible service customer service not interested to find your parcel been there twice my parcel with them showed the proof but they don't want to put effort and go find the parcel. Shocking I will be taking a legal action with all the evidence I got. Girls specially too busy on phone social media no interest on customers

Terrible. Was told to que up at tills for 15 mins for a collection order. Once at tills they just took my order no and proof of id and told me to go stand by the socks and someone will bring my order out to me. 10 mins later got my order. Unnecessary wait time and process for a collection order. Was then told whilst I was waiting I didn't need to wait in qué should just ask staff to scan the collection code. Like tell your staff to sort themselves out. And put some clear signage up for collection orders.

Went in today with some defected shorts from another store they were so helpful and understanding without tags on the clothes and handed me a new pair