2nd line IT Support
<p>As a 2nd line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly.</p> <p><strong>Client Details</strong></p> <p>This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients.</p> <p><strong>Description</strong></p> <ul> <li>Manage and maintain IT systems to ensure optimal performance and reliability.</li><li>Monitor system activities and troubleshoot any technical issues that arise.</li><li>Collaborate with the Technology department to implement system upgrades and improvements.</li><li>Support users with technical queries and provide solutions in a timely manner.</li><li>Ensure data integrity and maintain system security protocols.</li><li>Document system processes and create user guides where required.</li><li>Coordinate with external vendors for system-related support and services.</li><li>Stay updated on emerging technologies and recommend upgrades to existing systems.</li></ul> <p><strong>Profile</strong></p> <ul> <li>Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues.</li><li>Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records.</li><li>Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration.</li><li>Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services.</li><li>Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment.</li><li>Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services.</li><li>Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials.</li><li>Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery.</li></ul> <p><br /></p> <p><strong>Job Offer</strong></p> <ul> <li>A salary ranging from £36000 to £40000, dependent on the level of experience.</li><li>A permanent position within the Technology & Telecoms industry.</li><li>Hybrid working 2 days onsite in Harrogate</li><li>Additional benefits to be discussed during the recruitment process.</li></ul> <p>If you're interested in this role, apply now.</p>