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News • August 5th, 2026
|Hull-based Ideal Heating has recently achieved a significant milestone by retaining its prestigious A Company That Cares status, a recognition that highlights the company's dedication to outstanding customer service. This achievement not only reflects Ideal Heating's commitment to its customers but also places the company among the best in the UK heating market for delivering exceptional service and satisfaction.
A Company That Cares Recognition
The A Company That Cares award is highly sought after in the industry, showcasing businesses that consistently excel in customer service. Ideal Heating first received this accolade in 2025 and has successfully improved its scores across all areas in 2026. This continued success demonstrates the company’s ongoing commitment to enhancing customer experiences and satisfaction levels.
"A tremendous achievement"
Chris Jessop, Ideal Heating’s Customer Services Director, said:
“We’ve worked hard across the business to ensure our customers are at the heart of everything we do.
“That is reflected in so many ways, including how we design products to be easily installed and operated, our best-in-class installer training, our comprehensive service and support package, and the many user-friendly channels we have to communicate with customers.
“To retain A Company That Cares status while improving in all aspects of the accreditation is a tremendous achievement. It demonstrates that we’re delivering on our That’s Ideal ethos, by doing all we can to help our customers do what they do so well.”
Ideal Heating's Commitment to Service
With a history spanning over 100 years, Ideal Heating is a well-established name in the heating industry. As part of Groupe Atlantic UK and Republic of Ireland, the company employs around 1,500 people, with 800 staff members based at its headquarters on National Avenue in Hull.
