Complaints Officer

Leeds Federated Housing Association Leeds £26,179

Posted 10 Sep 2026(about 2 hours ago)

Complaints Officer Salary £32,000 Location Leeds Permanent ¦ Full time ¦ 2 vacancies We’re recruiting two permanent, full-time Complaints Officers to join our Service Improvement team. This is a new role at Leeds Fed, focused on making complaints more manageable while ensuring our customers get the attention and resolution they deserve. You’ll take ownership of Stage 1 complaints, carrying out investigations, making fair decisions and working with customers, colleagues and contractors to reach …

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