The Grove Medical Practice

Very poorly run medical centre, constantly forget appointments, and just want to rush you away with a prescription

The Nurses are great, however the GP's are terrible. One doctor wouldn't see me a good while back when I said I needed antibiotics for a throat infection I was told it was a virus without even been seen. 24 hours later I insisted on seeing a doctor and when I finally got seen, I was sent straight to hospital. I ended up being there for 3 days with a serious infection. My partner has a degenerative disc condition in his spine. He has multiple joint issues and is in constant pain. He also has constant muscle spasms in both legs, which can be visibly seen by the naked eye. Without even having a blood test he was told to make sure he has enough salt........ he has enough salt in his diet, he is a very fit man and takes vitamins. There has been no investigation into this and he has just been told all they can do is manage his pain. He was firstly sent away with no pain management and had to go back. He now has painkillers but this has not helped at all and he is now close to losing his job! He saw the doctor yesterday and she just 'sighed' and again did nothing regarding the underlying issues! We are changing surgery, it isn't worth possible sepsis through no antibiotics, and a possible serious underlying illness, unemployment and no quality of life because the GP's have no enthusiasm or 'bedside manner'. Doctors take an oath..... multiple GP's at this practice clearly lied when taking this oath and should be investigated!!!

Friendly, helpful reception staff. Very approachable, empathetic medical staff.

I have been examined by two different Doctors in different hospitals (including a cardiologist ) ,who said to me that my diastolic pressure is higher than normal .In one case they even prescribed medication .In this practice they said to me several times that my blood pressure is normal and doesn't need any intervention.I have no idea what is going on with my blood pressure and what should I do.

After ringing 11 times and thinking the phone was being ignored I went in person to the surgery. It turned out that the phone lines were not working so they have nothing coming through at their end. Frustrating! The issue was reported by staff early this morning but has still not been rectified by the phone company. Anyway, as I was at the surgery at around 3p.m. they booked me in for an appointment to see the Doctor straight away. Very helpful staff. Very grateful. Thank you.