Abbey Vets

Absolutely shocking service, not from the receptionists as not their fault. But dropped my hob off to be vasectomised yesterday, dropped off at 9:30 heard nothing by 2 so rang up, said he was awake but just tired. Got a phone call a hour later to say he had just dropped dead. Which still is whatever, it happens sometimes. I had already paid the £100 bill in full in advance before dropping him off. I then received a phone call before picking him up to be told I now owe them a extra £42 because they had done a revival attempt on him for 15 mins, and that they was doing me a favour because that’s 50% off it’s actually meant to be £84. To say I was gob smacked is something else, I had never consented for him to have resus and was never asked about this before hand. So they attempted to revive my ferret for 15 mins, (which I thinks a lie, who the hell trys to receive a small furry for 15 bloody mins, after 2 it ain’t coming back) But they did this off there own back, without my informed consent and have the cheek to try charge me. I have refused to pay the remaining £42 bill, they have already had £100 from me and I haven’t even got my animal at home. I will be contacting RCVS after I have received all the documents I have requested from them via email, which they still haven’t answered 24 hours later or seem to even have acknowledged. Greedy money grabbing vets, Take your animals elsewhere. I usually use pet repair vets but only had £100 so thought I’d use these instead. What a regret. I’m now £100 down and don’t have my animal and will shortly be receiving bills through the post for something that was done without my informed consent.

Took our third cat, Cookie, to get her first vaccination and the whole process felt really rushed. I get it being busy but instead of offering our cat a terrible experience rebook it! The vet didn’t show any compassion to the little kitten as she injected her microchipped and caused lots of pain. Followed by the her first vaccine which was done in even more pain!!! Our cat was a little angel till yesterday and now she’s all afraid of being picked up any more and hides away. Really wish we went to the other Abbey vets practice as we had a much more pleasant experience there…

Amazing vets! Fantastic care and sound advice for my old cat. Definitely feel they have the animals best interests at heart. My cat (and me!) were very well looked after. Warm caring vets, nurses and reception staff. Amazing value for money too. Thank you to Liz and all the team that took care of my cat Ralph.

Debbie receptionists at barnsley branch was rude to me when I rang this week to book my dog in for vaccination booster and check up. I was lovely on phone to her just wanting to book an appointment and got attitude and rudeness its not on. I rang after 8:30 and got Cudworth Abbey vets and got a lovely receptionists who booked me in. Abbey vets need to train debbie on her attitude as they will loose clients and their pets. It right narked me off and its not on.

Our family dog was registered here and due to neglect we later lost this dog. He was the heart and soul of the house and family and upon being seen by one of the vets here, he was prescribed something which after having had a second opinion shouldn’t have been prescribed without a proper examination. We were informed by this second opinion that a build up of black wax limits how far in the ear you can go and that in order to have seen whether the infection was deep in ear, the dog would have to be put under sedation. But because our dog deteriorated badly and suddenly this couldn’t happen. To which the second opinion vets took care of our dog as best they could and told us that toxins had leaked into his brain from medication he was given. We lost our dog that night when he was given anti sickness, anti-seizure medication and antibiotics by this amazing second opinion vet (not abbey vets) he was finally out of pain and sleeping soundly. If our dog was checked properly and given the right treatment at the right time he may still be here. For this reason we have unregistered all other family pets from this branch. He was just 5 years old!