Robinsons of Bawtry

I purchased a Hugo Boss jersey polo online. Great product and excellent price. I picked my order up at the store and the staff were really helpful. The jersey fits perfect and is so comfortable. I had a look around the store and it was well stocked with superb clothing in plenty of sizes .

Worse experience I have ever had, bought a new, yes NEW moose knuckles coat. Unfortunately what I received was not new. What I received smelt of aftershave on the collar, the tag had been stuck back together with glue and there were mud stains on the arm. I do understand things get missed and if something goes wrong, this is where customer service is key. I emailed them to be dismissed with ‘the smell will be the car air freshener in the box with the coat’. I then went on to explain the tags had been stuck back on and there was dirt down the arms. I was told to send it back. No sorry or an offer of an alternative or equivalent. They refused to pay my postage initially but then later someone that knew what they were talking about said it will not charge me. Customer service were dismissing at each no point which made me feel undervalued and and confident I will never shop there again. Below is my email, Good afternoon Maybe when I had the discussion on the phone this should have been explained, not that you will reimburse the postage. If I then receive a dismissive email regarding postage having been told something else, why do you think this may be misinterpreted. I think you have view this in a very blinkered manner, I spent a lot of money on a moose knuckles coat and every business should be focused on that experience thereafter if someone chooses to spend their hard earned money with your business. Let me tell you what I received. Firstly a coat that smelt of aftershave with a car air freshener stuck to it, there were 2 obvious muddy marks on the right arm and on closer inspection I could see that the tag had clearly been removed and stuck back together with glue. My first email received was that it’s just the air freshener it’s not aftershave. I then raised the marks and tag issue and was told that I would have to pay for the return postage through Royal Mail which I followed the instructions and did. The agent told me they would refund the postage. This is my experience Robinsons of Bawtry. I was offered nothing for the experience I had, I was offered no alternative option which I should have been as this was not my fault in anyway.

Didn't even know this place existed, was visiting another business. What a find. Excellent shop, full of high quality labels. Excellent service 👏. Was a sale on, bonus 👍

Really impressed with Robinsons, as a new customer, I ordered a pair of Armani Jeans, received 15% first order discount, they were already at a better price compared to my usual store which was out of stock for my size. The jeans arrived next day as ordered, packaged and wrapped really nicely, none of that plastic bag crap. They even provide a wardrobe freshener. Jeans as expected, it’s great to see great service isn’t dead in an online world, well done Robinsons I will be ordering again !!

First visit today and loved the shop! Wendy provided a great service and was really helpful. Will definitely return x