Robin Jessop Ltd Bedale

Recently purchased a property which Robbin Jessop (Bedale) were acting as agent for the seller. I found the process of dealing with the team very easy (arranging viewings, making an offer etc). We found ourselves in tricky circumstances when our chain collapsed when the buyer for our property pulled out, during this process we kept in regular contact with open conversation and they kept us informed of their clients expectations etc, which was instrumental in managing expectations until the chain was completed again and we could complete. Many thanks for your support in this process.

We purchased a property through Robin Jessop - Bedale. They were good through the viewing and offer process but once the Memorandum of Sale had been sent out, we did not hear from them again, even on the day of completion. We were left to liaise with the vendors direct or through solicitors on all matters appertaining to the sale. It is a service like this that gives estate agents a bad name and I am a retired estate agent!

We dealt with Richard Towler in respect of the purchase of our property in North Yorkshire. There were significant complications in the purchase which resulted from problems with our sale but Richard was able, through his patient and attentive approach, to keep everyone motivated to conclude the transaction. Whilst he didn't deal with our sale we would certainly use him in the future should we ever decide to sell our property. Although acting for the seller he made sure that we were kept informed about the latest position and was courteous and professional in all of his dealings with us without being intrusive.

We recently sold a parcel of land through Robin Jessop Land Agents and found Robin to be a total professional to deal with and very approachable. Due to his expertise and market knowledge, we achieved a figure way above our expectations and were therefore extremely delighted. We would highly recommend him and his colleagues to anyone considering doing the same.

We were trying to buy a property through this agent. Having experienced several different estate agents over the last few years, and experiencing from a buyers perspective, I would never use or recommend this agent to sell a property. I don't want to name names, but the person we dealt with was incredibly unreliable. They never called back when they said they would. Sometimes days would go past and we'd get a very late evening call as if it was an after thought. When we called to push along our purchase (pretty sure they should've been doing that) the agents in the office has no clue or info on progress. Bearing in mind we were trying very hard to spend a large amount of money on a property they were selling and had increased our offer to do so. They insisted we did a viewing, which I had to drive for 7 hours for, but didn't host it themselves and left it to the seller. We asked specific questions very early on and were told several times there were no issues in relation to our queries. It may be that the seller had hidden this from them, however I would've thought some due diligence to ensure they're answering questions correctly is important. We were incredibly patient and waited several months, moving my family into temporary accommodation to make sure we could buy the property. Heard hardly anything from these agents, barely a phone call in 3 months. They took full advantage of our patience. There were subtle hints from the agent about not raising enquires in order to speed up the process. However it turns out after enquiries were raised, there were several major issues that we feel the seller and agent had hidden or incorrectly informed us. We were forced to exit from the process and put my family's life in limbo for even longer. Thankfully we found another property and the agent (Your Move, Goole) absolutely blew Robin Jessops out of the water with customer service and attentiveness and really showed them up. I'd never use Robin Jessop and I would never recommend them.