Heaton Lodge Children's Nursery Ltd

Sending our daughter here was one of the hardest and most eye-opening experiences we’ve ever had as parents. We trusted this nursery with her care and education, but instead we were left stressed, exhausted, and constantly let down. Her funded hours were often cut with little or no notice — sometimes on the same day. This meant one of us had to give up work because we couldn’t rely on the nursery to actually have her in when promised. We’d go to bed hoping for a small break the next day, only to get a message cancelling her hours again. We were called out of work several times with excuses like “she’s not being herself” or “she has a fever,” only to get home and find her perfectly fine. She came home with unexplained injuries, and when we asked what happened, no one could tell us. On one occasion, she wasn’t even given comfort — staff refused to pick her up “because it was too warm outside” The final blow was when her long-time key worker was dismissed after safeguarding concerns raised by children — yet we were never given a clear explanation about what had happened. All of this left us drained and feeling like our daughter’s needs were never truly seen or supported. What should have been a safe, nurturing place for her early education instead became a constant source of stress and worry. I wouldn’t want any other parent to go through what we went through here.

My son has been attending heaton lodge since 9 months old, he has always loved going to nursery, enjoying a range of activities that he will now come home and talk about confidently, he has built really good relationships with the staff that have helped him thrive throughout his journey, he is now in the pre school room, each room and staff in it have helped us meet milestones, reassured us when we have any concerns regarding development and directed us down the correct pathways if needed. He has found some transitions from each of the rooms challenging and the girls in each room have been on the ball with providing reassurance he is okay through regular pictures on the online learning journey. Strongly recommend.

Had to move my eldest's nursery when we moved house and really worried how he would settle as he was so comfortable at the previous one, but all the staff at Heaton Lodge were fantastic. I loved watching him thrive and he went to school a happy and confident boy. My youngest is currently part of the Heaton Lodge family and loves every minute of it - the only thing that has ever upset her has been leaving "favourite" carers when moving up to the older rooms. Fantastic all round 💕

From the start to present this nursery has been absolutely outstanding!! My child smiles from ear to ear when we walks through the doors. They’re such a great team and all work brilliantly to provide the best care for the children they look after. My child loves is carers so much and each and every one of them make time to bond and connect with each child. I couldn’t recommend this place more! I feel at ease knowing he’s safe and protected there and most importantly having fun, learning new skills and making new friends.

Both my children attended Heaton Lodge and I can honestly say it’s the best nursery bar none! After having a look around some others in my local area there was a welcoming atmosphere from the start. The staff are amazing and they’re all brilliant with the kids, in every room as the children transition through the nursery! Defiantly recommend to anyone.