Superdrug

Popped in to get some last minute halloween makeup which I had trouble finding. After a shopfloor team member completely ignored me and walked past. I tried at the counter and Amy was more than happy to find the product for me, advised me of the 3 for 2 offer on makeup and ensured it was put through the till correctly after jasmin struggled.

Customer service is full of amazing personalities, polite, friendly, helpful and willing to interact with their customers … unfortunately white rose super drug and Ellie have non of the characteristics above. Moody, short, can’t be bothered, rude and totally dismissive the perfect recipe for an awful experience, fortunately I always have such a lovely time in the main Leeds location in the centre of town I’ll continue to shop there, but I’ll never go to white rose Superdrug for a few bits again. If you don’t enjoy your job find a new one I say.

**This is a poor review for the Superdrug Beauty Salon: On every occasion we visit, we always ensure we contact the beauty store prior to our visit. We travel from further away (17 Miles), hence we contact before setting off- to ensure that there is somebody available to thread eyebrows. It’s the third occasion now that we have contacted the store, attended the store to find that there is only one staff member working; who is not trained to complete eyebrows to the standards of each customer/client. Each and every individual has a choice as to how they would like their eyebrows threaded. I was told by John on the phone that there would be all staff available but found it difficult to specify when the majority of them will not be here (end of day). I have travelled several of miles (which is fuel!)to get my eyebrows done to then get turned away. This is unacceptable. This behaviour will not benefit Superdrug, but will ultimately result to a loss of customers. I will not be visiting Superdrug in White rose ever again. Apologies Superdrug Beauty Salon- i will happily take my Business elsewhere.

Products are good and reasonably priced compared to rest. But the staff out of six. Ones shouting over you to her mate that's got of dinner. Ones on perfumer counter hiding in corner on her ohone because of boy issues, another's by beauty studio..... wait for it...... on her phone cause she hiding in a corner. And then the last the one that actually served us clearly didn't wanna be there she was asking us questions and I'm defo not hard of hearing and it was like she was just mouthing the words to us she actually sighed as I paid lol. I shop there for ease that's it.

Massive queue and only 2 people on the tills. Left everything in my basket