Bathroom Depot Leeds

Had the Bathroom Depot team out this week sorting me a new bathroom, really chuffed with the results, installation was quick, clean and to a high standard would recommend.

Over the moon with our new bathroom! We got out bathroom done in November and we couldn't be happier. Throughout the whole process all the members of staff where nothing but helpful and accomodating to our requests. We got exactly what we wanted at a reasonable price. Very happy and would 100% recommend.

Jack and his team did an amazing job at my flooring in my new build home. The team were so friendly and efficient every step of the way. Timing was perfect too as I had just moved in and it was all ready in time. Wouldn’t go anywhere else, high quality, highly recommend :)

I visited the bathroom depot this week after speaking to julie on the phone. I only needed a small amount of taps but was invited down to be shown the different selections. Once I picked my taps Jack even carried them to my car for me! From the first phone call to leaving the depot with my order the customer service was second to none and nothing was ever too much. Thank you bathroom depot! I'll definitely be back

Poor customer service received We booked our full bathroom to be replaced but due to issues at their end they had to move the start date of the work 5 separate times. While I understand some things are beyond control it was us chasing for updates regarding a start date and having to rearrange work commitments on 5 separate occasions. Once the work started we then realised on the first day that we had in fact been sent the incorrect tiles, when we called the shop we were told that was the name of the item on our order form, not quite sure how we are expected to have remembered all of the product names, we walked around the shop and physically pointed out the products that we wanted to Julie and she noted these down. When we complained about this and the level of customer care (as we had been repeatedly rushed off the phone as she seemed too busy to deal with our queries and we believed this contributed to the issues we had) the matter of Julie’s conduct was then ‘investigated’ by Julie herself who then returned an email saying how personally offended she was and that she had acted correctly. I am not quite sure on how you can impartially investigate your own conduct….? We were given only £30 off the total cost of the bathroom for all the trouble which was apparently the cost of two boxes of tiles. Though an extra 2 yards of tiles on the bill was £120? To top it off we were told that the ‘company did not respond well to threats’ when we said we would be writing a review about our experience. Only positive is the fitters were good, there was an issue with the sink but they came back to fix this the next day. I could go on further about rude comments that they made but overall would definitely not recommend this company- their level of customer care leaves a lot to be desired but the fitters did a good job