Greenwood Avenue Surgery

As rude as they are apathetic. The nurses/doctors I've seen at times are competent but sometimes don't seem to listen. Receptionists are the worst part of this GP office. Literally, they talk and act like they'd rather be anywhere else and are almost always rude and unhelpful. Felt brushed off when I arrived not long ago, having mentioned I had an appointment only to be told to use the screen behind me but the next patients coming in were attended to as normal without the self check in, which annoyed me. Definitely think some of the staff should look for a different profession, as there is nothing professional about them and they obviously don't care about people. Not only that, but even if you arrive 20 or so minutes before your appointment and they know you're here, they make you wait over a full half hour which is a pisstake. People who arrive much later than some patients get seen to almost instantly, and it makes me wonder what is actually going on.

The doctors and medical staff are fine. However, the appointment booking service is completely broken. When told to call on a particular date to see the doctor of my choice, I called at 8am. When my call was answered at 8:04, there were no appointments left for that doctor. I got no sensible reply when I asked how all the available appointments had gone so quickly. The practice manager, Caroline Maw will only engage with patients by email, which is ridiculous. I think she really doesn't care about the poor service this practice provides.

I waited 7 weeks to see a particular doctor (the only good one) only for him to be absent the day of my appointment, the replacement dr hmm hmmm'd all over my talking then completely dismissed me. I have started choking and have been hospitalized with blocked airways, this doctor just said I was wasting her time and to.see the asthma nurse. I made an appointment with the asthma nurse who cancelled on the morning, I made another appointment(getting desperate now) she cancelled again. I just want a surgery that sees its patients and listens. The physiotherapist is another one that talks all over you, doesn't listen and as a result causes further damage.

Normally attend Walkergate, but was happy to attend here. Waited a week for appointment, which was fine as non urgent. No issues with reception. Dr Kallay was attentive, approachable and knowledgeable about the medication I'd come to discuss. A pleasant experience.

Incredibly difficult to telephone - calls take HOURS to be answered. They text me with a query and I can neither text back or or phone them. Easiest to drop in but no-one wants that during a Pandemic. No reasons given except "I'm sorry you've been kept waiting" to which MY response is "no you're not or you'd do something about it!"