Mark Lee Hairdressing Beverley

I rarely leave negative reviews, as it is something I genuinely dislike doing, but I feel I have no choice after my recent experience at Mark Lee. I had visited this salon multiple times for full-head blonde highlights, always booking with the same stylist and always leaving satisfied. Given this history, I felt confident returning for what should have been a straightforward, routine appointment. My highlights had grown out, so I simply requested that they be lifted higher, blended naturally, and maintained the low-maintenance look I previously loved. However, when I got home, I was shocked by the results. The highlights were harsh, streaky, and extremely yellow, with a stark contrast between my brown roots and the blonde. I had also agreed to lowlights, something that had always been subtly done in the past, but instead of the soft light-brown dimension I expected, I was left with thick, black streaks throughout my hair. I was devastated, especially because I had trusted this stylist completely. To the salon’s credit, they responded to my email immediately and offered to fix it, free of charge. I returned the next morning, explained that I had a train to catch later that day, and was assigned another stylist. I made my wishes very clear several times: I only wanted my highlights to be blended naturally into my brown hair. The stylist seemed to understand, although she explained that the black strands could not be safely lightened without risking severe damage. She told me she would add “a few more foils” to soften the contrast at the roots, and I trusted her judgment. Unfortunately, this trust was misplaced. After more than an hour, I was taken to rinse and dry my hair. As soon as I saw my damp hair in the mirror, I realized something was terribly wrong. My entire scalp was bright orange - not blended, not corrected, but fully bleached. Once dry, the colour became a brassy yellow. I had asked for subtle blending; instead, I was left with no natural brown hair at all. I couldn’t help but burst into tears. Mark Lee did come upstairs to check on me, which I appreciated, but by that point the damage was done. There was nothing that could be done on the spot to reverse such extensive bleaching, and after two failed attempts by two separate stylists, I no longer felt comfortable letting anyone there touch my hair. When I went to process my refund, I was accidentally charged an additional £140 instead of being refunded. While this was eventually corrected, I was told the refund would take several days to return to my account. I left the salon crying, with wet orange hair, humiliated, and more than £200 short in my bank account. I did receive the refund and an email apology from the salon, which I acknowledge and appreciate. However, a month later, the impact remains. I have spent over £100 on box dyes, purple shampoos, hair masks, and anything I can think of to correct the colour, but nothing has helped. My hair is damaged, my confidence has taken a huge hit, and my trust in salons has been permanently destroyed. I understand that mistakes can happen, and I have made every effort to remain fair. But this experience caused significant emotional and financial stress, and the results have been genuinely distressing. While this is perhaps just two bad mornings for them, it is something that has completely wrecked my confidence. I heavily suggest that all staff members be retrained in all colour services.

First time visiting the salon & had a great experience. Was welcoming & clean and tidy. Angela did a great job with my hair and made me feel at ease. Will be coming back!

Went to the Beverly salon today for the first time ,the salon is so beautiful ,were Beth coloured and cut my hair ,my hair was long i had it cut short . Was very nervus but Beth put me at ease and my hair is beautiful ,thankyou Beth .Got a couple of lovely coffees while in the salon every was very friendly looking forward to going back in December i have found my salon to go to thankyou so much had a lovely morning and come out with beautiful hair .💕

Great salon and friendly staff. Felt very at ease as this was my first visit. Already rebooked for 8 weeks time. Thank you once again.

Beautiful Salon, the Ladies here cut my little boys hair and were extremely patient and understanding with him! 10/10 would recommend!