Hays Travel Beverley

A big thank you to Sally the manager as yet again has managed to fined us an excellent river cruise and a very good price. If you need a good service for a holiday and good service with travel money from Helen Hays is the place to go.

We have just booked a holiday and cannot thank Ben and Sally enough. After booking we changed our mind about which hotel we wanted to go to and Sally sorted this out for us. We'd previously spent a long time with Ben exploring our options. Nothing was too much trouble for both of them and we are very grateful for the help they gave us. We'd definitely recommend them.

Would give no stars if that were possible. Do not book with Hays Beverly, if you have any issues they simply won’t reply. Happy to take your money and nothing past that. Listened to nothing we asked for resulting in a terrible first family holiday.

Went in to book a holiday last Saturday, took all my details, then said she needed to ring around for the accommodation we required before sorting flights, I never heard a thing from them. I won't use Hays again. Let me down, I missed cheaper flights whilst waiting for them. Very unprofessional.

In April we booked a family trip to see the F1 at silverstone next July. The original cost was just over £2600. We have paid just over £1500 so far. Received an email yesterday saying they were putting the cost of the trip up to £3500, an increase of around 30%! As a result we have cancelled the trip. Had to email and then phone the store twice to try and find out what was happening with the £1500 we have paid, as nobody could be bothered to contact us. Got told we will get it back “in about a fortnight” so I asked for written confirmation that we will be receiving a full refund and was told no. We won’t ever use Hays travel again